Sr. Tech Lead - Infrastructure Services S 4D

Sr. Tech Lead - Infrastructure Services S Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities Responsible for WAN architecture and lead for handling issues related to: - WAN connectivity across an estate of approximately 50–60 Dedicated Internet Access (DIA) circuits. - Next-Generation Firewalls (NGFW). - Load balancers. - Deep Packet Inspection (DPI). - Intrusion Prevention Systems (IPS). - Data Loss Prevention (DLP). - Issues relating to the firewall separating the IT and OT networks. - Supporting the ongoing project to swap Cisco ASA firewalls for Palo Alto NGFWs - Flexibility to participate in an on-call rotation and provide support outside regular business hours, including weekends, when required for critical P1 and P2 incidents Required Skills & Experience - Enterprise network engineering experience, with demonstrated ownership of WAN architecture at a multi-site organization. - Expert-level Palo Alto NGFW experience: security policy design, App-ID, URL filtering, Threat Prevention, NAT, VPN and Panorama centralized management. - Hands-on experience with Palo Alto Prisma Access or comparable SASE / cloud-delivered security platforms. - Working experience administering and migrating away from Cisco ASA firewalls. - Strong routing and WAN fundamentals: BGP, OSPF, dynamic routing over DIA circuits, path selection and failover design. - Experience managing a distributed circuit estate at scale, including carrier management and escalation. - Practical experience with load balancers, IPS, DPI and DLP technologies. - Demonstrated understanding of IT/OT segmentation, Purdue model concepts and the security considerations of firewalling industrial control networks. - Experience leading firewall migration or network refresh programmes, including cutover planning and rollback. - Professional working proficiency in English and Spanish. Preferred Qualifications - Exposure to SD-WAN design and deployment. - Experience in a manufacturing or food production environment with plant-floor network responsibilities. - Familiarity with network automation and configuration management (Ansible, Python, Palo Alto XML API). - Experience producing WAN architecture documentation and standards in a low-documentation-maturity environment. Qualifications Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering Certifications Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Cisco Certified Network Associate (CCNA) - Netmetrix SolutionNetmetrix Solution, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA) Required Skills Ansible (Software), Ansible (Software), Applications Support, Border Gateway Protocol (BGP), Carrier Management, Change Management, Cisco ASA Firewall, Client Relations, Cloud Applications, Collaboration Tools, Configuration Management (CM), Cutover Planning, Cyber Threat Prevention, Data Loss Prevention (DLP), Deep Packet Inspection, Design Thinking, Dynamic Routing, Firewalls, Information Technology (IT) Support, Intrusion Prevention System (IPS), Load Balancing, Modernizing Operations, Network Automation, Open Shortest Path First (OSPF) Routing, Operational Technology (OT) {+ 8 more} Language English (Required) Language Proficiency - Advanced - C1 Additional Job Location - Job Type Regular Master Skill List - Infrastructure Services S Remote Type - Hybrid Work Shift - Day Job (Mexico) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.