Sr. Technical Account Manager - Automation Test Engineer (556)

Job description

Want to get to the next step in your international career? We can support you! Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services. One of our clients is the leader in Visual AI–powered test automation, helping engineering teams ship high-quality software faster and with confidence. This client's platform enables teams to modernize testing, scale quality, and eliminate visual bugs across the software development lifecycle Apply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company. Challenge As a Technical Account Manager (TAM) , you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale. This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows. You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where: ● The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions ● The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams What you'll do **Technical Onboarding & Time-to-Value** ● Own the technical onboarding experience for new customers ● Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines ● Guide customers through initial use cases that align with their success criteria ● Ensure customers reach meaningful value quickly and confidently **Adoption & Ongoing Technical Success** ● Drive sustained adoption across teams, projects, and workflows ● Help customers expand test coverage, standardize best practices, and scale usage over time ● Provide expert guidance on test automation strategy, visual testing, and quality maturity ● Identify adoption gaps and proactively recommend technical improvements **Technical Ownership & Problem Solvin** ● Serve as the primary technical point of contact for assigned accounts ● Troubleshoot and resolve complex technical challenges in coordination with Support team ● Conduct technical health checks, architecture reviews, and optimization sessions ● Lead root cause analysis for escalations and recurring issues **Customer Advocacy & Risk Management** ● Proactively identify technical risks that could impact adoption, satisfaction, or renewal ● Partner with CSMs to support renewals and expansions with strong technical validation ● Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering **Cross-Functional Collaboration** ● Collaborate closely with Product, Engineering, Support, Sales, and Customer Success ● Contribute to onboarding playbooks, best practices, and enablement materials ● Help improve internal processes that scale technical customer success **Mandatory skills** **● Advanced/fluent English skills** – Excellent written and verbal communication skills ● Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience) ● Experience with test automation frameworks, APIs, and CI/CD pipelines ● Solid understanding of the software development lifecycle (SDLC) ● Proven ability to debug, troubleshoot, and solve complex technical problems ● Strong communication skills and comfort working directly with senior engineers and technical leaders ### **Preferred Qualifications** ● 5+ years of experience in QA Test automation or DevOps ● Experience in test automation (functional, regression, UI testing) ● Familiarity with Playwright, Selenium, Cypress, or similar frameworks ● Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer) ● Background in Quality Engineering, Software Development, or DevOps ● Experience supporting customers across different maturity levels and organizational complexity Perks and Benefits **As a Sr. Technical Account Manager** **- Automation Test Engineer @Ubiminds, you:** • Are placed in a product-based company, with the same treatment as their full-time employees. • Have our full back-office support, from career guidance to HR and concierge services. • Enjoy our remote-first policy – we are a distributed team, after all. • Get your own MacBook (none of that "bring your own device" stuff here). • Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun! • Improve your English through free lessons with a native English speaker - get to the next level on your communication skills! • Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!) • Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games How our process works • An initial general quick chat with a Tech Recruiter • Interview with Tech Recruiter (specific chat about the job opening) • Client process (this may vary) • Offer