Sr. Technical Analyst

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. Your role at Baxter The Sr. Technical Analyst will handle on-site management of Care Communications Solutions as outlined below. This position will work closely with the assigned hospital and Baxter teams to ensure high-level service to our users. Please note: This is a fully on-site role in Palo Alto, CA. What You Will Be Doing : · Develop an understanding of the Baxter Care Communications solution including technical architecture and product offerings · Build strong, long-lasting end-user relationships, which are referenceable · Drive adoption, increase satisfaction, ensure retention and renewal of software and service for the assigned hospital · Assist other Baxter departments and resources with all aspects of groups deployment, including communication, coordination, and provisioning · Provide on-site customer support and assist with technical issue resolution · Communicate and collaborate with stakeholder groups to address customer needs, requirements, concerns, and issues · Become knowledgeable of the Web Admin portal and be able to maintain and edit the directory as agreed upon by the assigned hospital · Assist with technical planning, device provisioning, validation and deployment · Provide on-site support during upgrades and complete appropriate testing and validation of new feature sets · Track and trend issues to institute process improvements where possible, to reduce customer concerns · Deliver training for new employee orientations, provide continuous education and available reference materials to staff as needed · Create and deliver customer presentations as needed · Navigate and organize data analytics as required · Primary responsibilities will require on-site support for assigned customer locations. Occasional travel may be required to assist in other Baxter-related projects and training opportunities (Approximately 5%). During the initial training / onboarding period, additional travel may be required. What You Will Bring: · Bachelor’s degree and/or 3+ years of equivalent combination of education and applicable work experience in Healthcare or IT within a customer-facing role · Must demonstrate excellent interpersonal and verbal skills, and be able to work effectively with front line nursing, physicians, and point of care support services staff · Must have experience supporting and resolving computer hardware and software issues, preferably with healthcare point-of-care solutions · General knowledge of wireless communication systems, integrations and protocols is a plus · Must be self-driven, proactive, and have the ability to work both independently and collaboratively within a team setting · Ability to lift 25-30 lbs We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $80,000 to $110,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. #LI-OM1 US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .