Sr. Technical Writer (India)

Job description

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment. As a **Senior Technical Writer** in Zimperium, you will author internal and customer-facing documentation for several highly technical products. This role requires understanding various product areas, working with a cross-functional team, along with authoring documents including release notes, user guides, API documents, and other documentation deliverables in a timely manner. **Responsibilities:** - Interact with the subject matter experts including developers, product managers, customer support and sales to understand software deliverables to provide release notes and other documents for general availability releases. - Research, analyze data and test new and existing software to develop documentation content. - Strong ability to grasp technical concepts and ensure accuracy of customer-facing documentation. - Develop product information with simple and concise English by organizing ideas and translating complex technical terms into information readers can understand. - Understand and ensure documentation attributes of task orientation, accuracy, completeness, clarity, concreteness, organization, retrievability, and visual effectiveness. - Communicate issues and seek support in a timely manner to deliver documentation within software release deadlines. - Work independently while also being detail-oriented, organized, a team-player, and approachable. - Manage multiple projects and priorities simultaneously. - Strive to continually improve the quality of our product documentation. **Qualifications:** *To be considered for this role, you must have prior documentation experience authoring documentation for software products.* - BS/BA in Computer Science or other relevant fields. - At least 5+ years of experience in software technical documentation. - Ability to make complicated concepts easy to understand. - Experience as a technical writer role in an agile software development environment. - Experience in writing API documentation. - Experience with Jira and Confluence. - Experience in image capture tools and PowerPoint to convey concepts when needed. - Ownership and “can do” attitude with the passion to meet aggressive deadlines. - Experience in IT security technologies and also iOS and Android mobile operating systems and technologies is highly desirable. - Experience in Oxygen XML Editor is a plus. - Experience in Markdown and Slate HTML documentation is a plus.