SRE / Backend Engineer

Job description

ABOUT NABLA We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 100,000+ clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day. We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows. Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere. This is a great time to join us! YOUR TEAM Our AI ambient documentation product is used by 100,000+ physicians across the US and EU, automatically generating clinical notes in real time during patient encounters and syncing them directly with EHR systems. Product development at Nabla is organized into cross-functional squads, each owning a specific area end-to-end. You'll be joining the Platform squad, which owns the infrastructure and engineering foundations that the rest of the company builds on. We process billions of tokens monthly, serve real-time APIs in high-stakes clinical environments, and handle hundreds of thousands of note syncs with EHR systems every week, at a scale that keeps growing. As we scale, reliability engineering is becoming a first-class discipline within the team, and you'll have real ownership in defining how we operate and build for resilience. WHAT YOU'LL DO - Own production reliability - take meaningful accountability for the stability, robustness, and performance of our platform across the full stack - Own and scale the on-call culture - take what's already in place and bring it to the next level: strengthen our runbooks, sharpen escalation paths, and build incident response processes that can scale with the team - Instrument everything - develop and improve our monitoring, alerting, and observability stack so that issues surface before they reach users, and our engineers can diagnose them fast - Drive the SRE roadmap - work with the Platform squad and Engineering leadership to define and prioritize the reliability investments that matter most, from SLOs to chaos engineering - Make engineers faster - reduce toil and improve the developer experience: better tooling, clearer feedback loops, smoother deployments - Collaborate across squads - partner with back-end, ML, and front-end engineers to embed reliability best practices into how we build, not just how we operate YOUR DNA - Demonstrates strong, senior-level experience in SRE, infrastructure, or back-end engineering, ideally within fast-paced, production-critical environments. - Hands-on experience with cloud infrastructure (GCP preferred; AWS or Azure experience considered if you're ready to learn a new stack) - You've been part of a structured on-call process: alerting policies, runbooks, incident post-mortem, escalation flows - Strong software engineering fundamentals - you write clean, maintainable infrastructure-as-code and are as comfortable reviewing a Terraform PR as you are debugging a live incident - Autonomy is your default mode - you can identify what needs to be done, prioritize it yourself, and drive it to completion without being managed step by step - You communicate clearly and effectively with engineers and leadership across distributed teams, including during incidents, even outside regular working hours - Bonus: experience with Kubernetes, GCP-native tooling (Cloud Run, GKE, Pub/Sub), PostgreSQL at scale, or security/compliance in a healthcare context Candidates must be currently authorized to work in the United States and must be able to maintain authorization to work in the United States without requiring employer sponsorship, now or in the future. For this role, the Company is not able to sponsor, transfer, or extend employment-based visas or other work authorization. BENEFITS Just like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work. Here Are The Benefits You Get When Joining Nabla - Compensation and Equity: Competitive salary and stock options - Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance - Time Off: Unlimited paid time off and 11 national holidays - Health Comes First: Unlimited sick leave - Parental Leave: Paid leave for new parents - Remote-friendly: $1,500 to purchase home office equipment - Trust & accountability: Full ownership of your time and schedule LIFE AT NABLA When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed. We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes. We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts! If this sounds like an environment you’ll thrive in, we look forward to reading your application! OUR VALUES AT NABLA Joining Nabla means being part of a team that shares a commitment to excellence, humility, growth, and inclusion. Every day is a new chance to excel We aim for nothing less than the best and are willing to put in the effort and dedication required to exceed standards. We learn from yesterday’s failures and do better every day. Stay humble There’s no place for ego in our team. Our collective success is more important than individual achievements. We see humility as wisdom — keeping focus on the bigger picture. Feedback is a gift We embrace feedback and foster a culture of trust and respect that helps everyone grow. We communicate openly about both achievements and challenges, and we actively involve each other in finding solutions. Committed to diversity We recognize the ongoing challenge of diversity in tech. Our responsibility starts with fostering an inclusive environment where everyone feels empowered to be their authentic selves and do their best work. DIVERSITY & INCLUSION Diversity and inclusivity are fundamental values at Nabla. We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond. As an equal opportunity employer, we actively seek out and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive. AVOID RECRUITMENT SCAMS: STAY SAFE AND INFORMED There is an active employment scam which is now using Nabla to collect personal information or financial scams. If you’re contacted by a Nabla recruiter, please ensure whomever is contacting you truly represents Nabla and is utilizing a nabla.com http://nabla.com email address. We will never ask for the exchange of any money or credit card details during the recruitment process. Nabla utilizes a hiring platform for all applications; please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Nabla. You can find more information following this link https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Nabla does not accept unsolicited CVs from recruiters or employment agencies in response to the Nabla Careers page or a Nabla social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Nabla.