SRE Pleno

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SRE Pleno based in Brazil.** This role offers the opportunity to contribute directly to the reliability and resilience of production services supporting customers across multiple regions worldwide. You will be part of a strategic observability initiative, helping build SRE processes, practices, and maturity alongside technical leadership. The position combines hands-on troubleshooting with preventive reliability engineering across AWS cloud and on-premises environments. You will work to identify operational risks before they become incidents and turn root causes into actionable improvements. Your responsibilities will span observability, incident management, infrastructure automation, scalability, and cloud cost awareness. This is an environment where autonomy, collaboration, resilience, and a proactive approach to reliability are highly valued. ### Accountabilities: - Proactively identify operational risks, potential points of failure, and noisy alerts in production environments, implementing improvements that prevent incidents and reduce recurring reliability issues. - Contribute to the development and evolution of the observability platform across logs, metrics, and distributed tracing, helping define and implement SLIs, SLOs, and error budgets. - Conduct root-cause analyses and lead postmortems following significant incidents, documenting technical and operational learnings and tracking corrective actions through completion. - Respond to and troubleshoot critical production incidents across AWS and on-premises environments, helping restore services quickly while maintaining clear communication throughout the incident lifecycle. - Identify FinOps opportunities and contribute to greater predictability and efficiency in cloud infrastructure costs. - Collaborate closely with development teams to improve application reliability, performance, resilience, and operational readiness throughout the software lifecycle. - Support scalability initiatives and the creation of new infrastructure, with a strong focus on automation, repeatability, and operational efficiency. - Contribute to the evolution of the team’s SRE maturity by strengthening processes, documentation, incident practices, reliability standards, and a culture of continuous learning. ### Requirements - Solid professional experience troubleshooting production environments and distributed systems, with the ability to diagnose complex operational and performance issues under real-world conditions. - Hands-on experience working with AWS in production environments, particularly EC2, networking, load balancing, and IAM, with experience in on-premises environments considered an advantage. - Practical experience with Docker and Docker Compose, including the operation and troubleshooting of containerized applications in production. - Experience with observability and monitoring platforms such as Grafana, Prometheus, Datadog, SigNoz, or similar technologies, together with knowledge of OpenTelemetry for logs, metrics, and distributed tracing. - Strong understanding of SRE principles and practices, including SLI/SLO definition, error budgets, incident management, troubleshooting, root-cause analysis, and postmortems. - Solid knowledge of Linux, networking concepts, and protocols such as HTTP, TCP/IP, and DNS. - Strong communication skills, autonomy, and resilience, with the ability to remain effective during critical incidents and, when necessary, communicate directly with customers. - Experience with automation technologies such as Python, Bash, Terraform, Ansible, or similar tools is considered a strong advantage. - Familiarity with DevOps practices, including CI/CD pipelines and Infrastructure as Code (IaC), is desirable. ### Benefits - Opportunity to work on a strategic observability initiative and contribute directly to the evolution of SRE maturity and reliability practices. - Hands-on experience across AWS cloud and on-premises production environments supporting services used by customers in multiple regions. - Exposure to modern observability technologies, including logs, metrics, tracing, OpenTelemetry, and SRE reliability frameworks. - Opportunity to develop expertise in incident management, postmortems, automation, scalability, infrastructure, and FinOps practices. - Close collaboration with technical leadership and development teams, providing opportunities to influence engineering and reliability practices. - Strong environment for continuous learning, technical growth, and practical application of modern SRE and DevOps methodologies. - Opportunity to make a direct impact on production reliability, operational efficiency, and customer experience.