Stadium Representative

Job description

Legends Global Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Allegiant Stadium Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. A state-of-the-art , multipurpose venue with a capacity of 65,000, Allegiant Stadium hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N’ Roses, Illenium and BTS with more legendary concerts to come. The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE Summer Slam. The venue also hosted the NFL Pro Bowl in 2022 and Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community through numerous diversity, inclusion, and community outreach initiatives. Job Summary The Guest Experience Event Representative will be responsible for monitoring events and ensuring that the guests have an enjoyable experience while maintaining the policies and guidelines of Allegiant Stadium . The Guest Experience Event Representatives will have dual responsibility working with guests and staff on event days and will be the first point of contact to any guest with inquiries. Essential F unctions Oversee an assigned location or area of the Stadium and respond to any situations such as ticket issues, ADA relocations, guest complaints, etc. Handle complaints, disturbances, or related problems with guests and staff when applicable. Respond to guest concerns in a respectful and calm manner. Greet and guide all guests in a welcoming, friendly manner & thank all guests for coming upon ingress and egress. Answer guest questions with regard to location of a particular section, concession stands, restrooms. Help assist guests with mobile ticketing. Ensure the public safety concerns for both internally and externally. Understand the Stadium layout and policies and procedures. Respond to guest concerns in a respectful and calm manner and appropriately escalate issues to the Guest Experience Manager or Event Lead as needed. Document any challenges or issues that arise during the event . Communicate guest and management issues/concerns into the incident management system. Assist with Stadium set-up procedures; including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, 24/7 devices, etc. Assist management in executing emergency procedures if necessary, work closely with the Guest Experience Management as needed. Manage lost & found program on event day, including logging found items in our electronic system and assisting with recovery of items . Other duties may be assigned to this position during certain events. Required Qualifications A minimum education level of: High School Diploma or its equivalency 1-2 years of in person customer service experience. Excellent interpersonal and communication skills. Strong in-person customer services experience. Ability to make quick, complex, proactive decisions under pressure with little or no supervision. Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary. Ability to work in a fast-paced environment. Motivated self-starter with a proactive attitude. Must be able to work outdoors in various weather conditions. Must be able to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet and concrete. Ability to stand for long periods of time. Ability to operate a tablet or a laptop efficiently. Must be able to work in a team environment interacting with multiple departments. Available to work non-traditional hours (nights, weekends, and holidays). Preferred Qualifications (if applicable): Experience in a supervisory role preferred. Prior facility event experience preferred. Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We thank all applicants for their interest, however, only those selected for an interview will be contacted.