Staff Cloud Support Engineer

Job description

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About the Role: As a Staff Cloud Support Engineer, you are a technical authority within Crusoe Cloud and a force multiplier across Customer Experience, SRE, Networking, Fleet, and Product teams. You operate beyond ticket resolution. You design reliability guardrails, influence architecture decisions, mentor engineers, and directly protect revenue by preventing large-scale incidents. You bring deep expertise in Linux systems, Kubernetes, networking, and AI/ML infrastructure, and apply that knowledge with strong customer focus. You are comfortable operating in ambiguity, leading incident response, and shaping how Crusoe scales high-performance AI infrastructure globally. What You’ll Be Working On Technical Leadership & Escalations - Serve as highest-level escalation point for complex P1/P0 incidents. - Lead cross-functional root cause investigations involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers. - Partner with SRE, Software teams (Storage, Networking, Compute, K8) to design systemic fixes rather than recurring workarounds. Reliability Architecture - Design and improve node validation, burn-in processes, performance baselining, and release readiness. - Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability. - Reduce MTTR and incident recurrence through structural improvements. AI/ML Infrastructure Expertise - Troubleshoot NCCL, IB, GPU driver/firmware issues, distributed training failures. - Support complex AI workloads (training + inference) with performance tuning and observability improvements. Customer-Facing Authority - Act as technical advisor during high-risk customer incidents. - Deliver executive-ready RCAs with clarity and confidence. - Drive trust through transparency and technical depth. Mentorship & Standards - Mentor P3/P4 engineers. - Define SOPs and technical standards for support excellence. - Partner with Enablement to raise the technical bar across the organization. What You Bring to the Team: - 8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles. - Advanced Linux systems expertise. - Deep Kubernetes operational experience (CKA-level or higher). - Strong networking knowledge: Infiniband, RDMA, RoCE, SDN. - Experience supporting AI/ML workloads at scale (GPU clusters). - Proven track record of resolving multi-layer, distributed system failures. - Strong customer communication and executive-facing presence. Benefits: - Competitive compensation - Restricted Stock Units - Paid time off & paid holidays - Comprehensive health, dental & vision insurance - Employer contributions to HSA account - Paid parental leave - Paid life insurance, short-term and long-term disability - Professional development & tuition reimbursement - Mental health & wellness support - Commuter benefits (parking & transit) - Cell phone stipend - 401(k) Retirement plan with company match up to 4% of salary - Volunteer time off Compensation Range Compensation will be paid in the range of up to $156,000 - $190,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.