Staff Customer Operations Analyst

Job description

About The Role The Staff Customer Operations Analyst is a key member of the Customer Operations team, which coordinates efforts among all internal groups to ensure we are aligned with our customer’s needs and can deliver on our commitments with the highest level of integrity. The role requires strong data analysis and problem-solving skills as well as a creative and inquisitive nature to identify opportunities and address challenges professionally and confidently, along with championing new processes and inspiring other improvements. This role requires strong operational and order management skills and exceptional abilities in customer communication. What You Will Do Envision and execute the strategic direction set by senior management in all areas of inventory and operations. Identify and execute on immediate opportunities. Collaborate with procurement, logistics, and production teams on demand and supply activities to ensure adequate inventory levels are maintained to support the customer service targets. Accountable for supply and demand activities for multiple components, ensuring that performance (inventory, cost, etc.) meets the overall business needs. Leverage ERP systems (SAP preferred) and data to influence decisions. Coordinate with procurement managers to drive improvements and ensure continuity of supply. Analyze business patterns and changes to formulate potential recommendations. Collaborate with key internal and external stakeholders to support customer allocations and priorities. Identify/recognize problems from various perspectives (cross-org) to understand implications and propose solutions. Collaborate with other departments such as quality, engineering, and manufacturing to solve complex problems. Plan and track all inventory to mitigate aging, and drive resolution on excess. Design and develop data processing automations using Python. Develop SQL reporting queries Troubleshoot database issues Develop and maintain BI dashboards What You Bring Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or another quantitative field, with 5 years of experience. Alternatively, Master’s degree with 3 years of experience accepted. 5+ years of experience in a similar role, preferably working in high volume electronics manufacturing environment. Advanced PC skills and expert in Microsoft Office, particularly Excel. Proficiency in Python a plus Excellent communication, written, and presentation skills. Working knowledge of Tableau/ PowerBI for data visualization and presentation. Working knowledge of financial and accounting principles. Strong analytical and problem solving ability. Experience working in an ERP system (preferably SAP) a plus. Highly detailed planning and organization ability, multitask, set own priorities and adapt to a changing environment. Ability to present complex information to senior leadership and obtain alignment. Teamwork: Works effectively across organizations to achieve company goals and objectives. ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $87,375 - $128,150. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications. Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. About ZT Systems At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that’s challenging, rewarding, and career-defining. A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow. Join ZT Systems and help us build technology infrastructure that connects the world. What We Offer At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future. Compensation & Financial Security -Competitive base salary -Performance-based annual bonus eligibility -401(k) retirement savings plan -Tuition reimbursement for eligible education programs Health & Wellness -Comprehensive medical, dental, and vision coverage with access to leading providers -Mental health resources and employee wellness support programs- -Company-paid life and disability insurance Time Away & Work-Life Balance -Paid time off (PTO) and company-paid holidays -Parental leave and family care support programs Growth & Purpose -Structured training programs and on-the-job learning opportunities -Matching gifts and volunteer programs to support causes you care about These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here. ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.