Staff Engineer -Applied AI and Salesforce

Job description

Ready to be a Titan? ServiceTitan is looking for a Lead Salesforce Engineer to join our team. In this role, you'll own the architecture, development, and ongoing evolution of our Salesforce platform — with a deep focus on CPQ and Billing — while collaborating with stakeholders across Sales, Revenue Operations, and Engineering. You'll leverage AI tools to accelerate delivery, raise quality, and push the boundaries of what our Salesforce org can do. What you'll do: Lead the design, development, and delivery of Salesforce solutions across Sales Cloud, Service Cloud, CPQ, and Billing Own and evolve our Salesforce CPQ and Billing implementation — including product catalog, pricing rules, quote templates, invoicing, and revenue recognition flows Architect scalable, maintainable solutions using Apex, LWC, and Salesforce Flow Drive integrations between Salesforce and external systems via REST/SOAP APIs, platform events, and middleware Partner with Revenue Operations, Sales, Finance, and Product teams to translate business requirements into technical designs Apply AI-assisted development tools and techniques to accelerate coding, testing, documentation, and solution design Establish and enforce Salesforce development best practices, code review standards, and release management processes Mentor and guide junior and mid-level Salesforce engineers Evaluate new Salesforce features and platform releases; make recommendations for adoption Manage and improve CI/CD pipelines for Salesforce deployments What you'll bring: 7+ years of Salesforce development experience Deep expertise in Salesforce CPQ and Billing — including configuration, custom pricing, amendments, renewals, and invoice generation Strong proficiency in Apex, Lightning Web Components (LWC), Visualforce, and Salesforce Flow Strong understanding of Salesforce data model, security model, and governor limits Experience with Salesforce integrations using REST/SOAP APIs, platform events, and tools like MuleSoft or similar middleware Familiarity with AI coding assistants and a demonstrated habit of using them to improve productivity and output quality Proficiency with Salesforce DX, Git-based source control, and CI/CD tooling (e.g., Copado, Gearset, or custom pipelines) Strong communication skills; ability to work across technical and non-technical audiences Salesforce certifications required: Salesforce Certified CPQ Specialist, Salesforce Certified Administrator, Salesforce Certified Platform Developer I Nice to Have Salesforce Certified Platform Developer II Salesforce Application Architect or System Architect certification Experience with Revenue Cloud or advanced Billing configurations Exposure to full-stack development (e.g., internal tooling or Salesforce-adjacent web services) Experience at a high-growth SaaS company Background working in an Agile/Scrum environment Why ServiceTitan ServiceTitan is the operating system for the trades — powering tens of thousands of home and commercial service businesses. We move fast, operate at scale, and tackle genuinely hard problems. You'll work with a talented, mission-driven team that cares deeply about the craft and the customers we serve. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $163,400 USD - $245,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $152,600 USD - $229,000 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.