Staff Optimization Consultant

Job description

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. WHY JOIN AIRWALLEX RIGHT NOW? Airwallex is experiencing explosive global growth, and we are leading the charge by deeply embedding Artificial Intelligence into our DNA. We believe in empowering our people just as much as our merchants. When you join us, you’ll be equipped with powerful, cutting-edge internal AI tools designed to supercharge your onboarding-learning curve, data analysis, help automate repetitive tasks, and surface deep insights instantly. This means more time doing what you do best: solving complex problems, innovating, and driving massive impact for our largest clients. If you want to work at the intersection of hyper-growth fintech and revolutionary AI technology, you’ve found your home! ABOUT THE TEAM The Merchant Services team at Airwallex is on a mission to build the future of global digital commerce. We provide seamless, lightning-fast payment solutions to businesses of all sizes, ensuring they can effortlessly process transactions, manage global revenue, and scale without borders. We are obsessed with innovation, exceptional customer support, and constant improvement. At Airwallex, we don't just process payments, we empower businesses with the cutting-edge financial infrastructure they need to dominate a dynamic global market, with online payments acceptance & its performance being the core of it. WHAT YOU’LL DO As a Staff Optimization Consultant, you will join an existing team of trusted payment optimization consultants for Airwallex’s global merchants. You’ll sit at the heart of our ecosystem, collaborating with Account Managers, Product Teams, and Data Scientists to uncover hidden opportunities, master fraud mitigation, and skyrocket transaction success rates. KEY RESPONSIBILITIES - Uncover Insights: Leverage massive datasets and industry trends to identify high-impact opportunities that boost our customers’ payment performance. - Design the Playbook: Create and continuously refine our standard methodologies for payment optimization, keeping Airwallex steps ahead of the industry. - Merchants engagement: Confidently lead deep-dive discussions with our enterprise clients regarding their payment performance, acting as their ultimate strategic advisor. - Empower Teams: Train our Sales and Account Management teams on payment optimization tactics, equipping them with the knowledge and tools to win. - Co-Create Optimization Levers: Partner directly with Product, Engineering, and Data Science teams to build next-generation AI/ML-powered optimization techniques that automate smart routing, reduce costs, and maximize success rates. - Shape the Roadmap: Synthesize client feedback and boots-on-the-ground learnings to directly influence Airwallex's core product roadmaps. - Connect the Ecosystem: Liaise with external global stakeholders, including major card issuers and networks, to optimize the payment pipeline. WHO YOU ARE - The Payments Expert: You bring 5+ years of experience in the payments space, with a deep understanding of e-commerce, card-based processing, and optimization. - Regulations aware: You know card network rules inside out and have a strong grasp of local payment methods and regulatory environments (like PSD2/PSD3). - Data Lover: You possess stellar analytical skills and love diving into BI tools (Looker, Power BI, Tableau, Databricks, etc.) to tell a story with data. - Natural Communicator: You are equally comfortable writing deep-dive technical reports and presenting high-level strategy to C-suite client executives. - Thriver of Ambiguity: You are a self-starter who gets excited by a fast-moving, high-growth environment and can drive results without a rigid instruction manual. - Intellectual Curiosity: You have a genuine passion for solving complex puzzles and understanding a customer’s problems inside out. WHAT’S IN IT FOR YOU? Beyond working with a brilliant, diverse global team, you'll get to work in an environment that actively invests in your growth, gives you the autonomy to build, and provides the best AI-powered tools in the industry to make your workday smooth and impactful. Ready to shape the future of global fintech? Apply today! APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.