Staff Product Manager, Agent Observability

Job description

ABOUT LIVEKIT LiveKit is building the infrastructure layer for the agentic era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and tens of thousands of other developers, collectively facilitating billions of calls each year. ABOUT THIS ROLE We're looking for a Product Manager to own LiveKit's Agent Observability product: how teams understand, debug, and trust what their voice agents do in production. Our PM team is small and high-leverage, with each PM coming in to establish the foundations in a new area of the business. Observability is one of the most important new products at LiveKit. It's central to our strategy, a surface of huge value to customers, and a category still in its infancy. You'd own it as the sole PM. You'll set the vision and roadmap for the whole observability suite, from traces and recordings to dashboards, evals, and quality metrics, and partner closely with the engineering team that builds it. The product has to serve two very different users at once: the engineer debugging why a call went wrong, and the non-technical operator reviewing quality, cost, and agent behavior. That makes it as hard at the UX layer as it is under the hood. The category for voice AI observability is being defined right now, and you'll be shaping a product used by some of the largest companies deploying voice agents at scale. This role can be based remotely or in our SF HQ, where you'll be part of a collaborative in-office culture! YOU'LL THRIVE AT LIVEKIT IF YOU: - are obsessed with making the best product for our customers - are known as the go-to person for tackling tough problems - work hard and can build and ship fast - are focused on polish, detail, and quality - are a fast learner, frequently picking up new tips, tricks, and skills The best way to impress us is by trying LiveKit’s product, understanding the space, and bringing smart thoughts and opinions to the table. WHAT YOU'LL DO - Own the observability roadmap. Set a clear vision and a sequenced plan for the suite, and decide what gets built and when, in partnership with engineering. - Ship products people rely on. Turn a complex, data-dense problem into experiences customers use every day, and keep raising the bar on quality. - Make agent quality measurable. Build the evals and metrics teams need to know whether their agents are actually good and getting better, from latency and cost to conversation quality and behavior. - Design for two audiences at once. Make the product work for deeply technical users and non-technical operators without compromising either. - Get deep with customers and data. Understand how teams actually run and debug agents in production, and let that shape priorities. - Grow it into a business. Drive adoption and revenue so our observability revenue reflects the real value it delivers to customers. WHO YOU ARE - 8+ years in product management, at a senior or staff level, ideally having owned a developer-facing or data-heavy product. - Technical depth. You can reason about how a complex system works under the hood and earn the trust of strong engineers. You don't need to write code, but you need to understand systems well enough to make good tradeoffs. - Multi-persona product sense. You've built for both deeply technical users and non-technical ones in the same product, and have the design judgment to make dense, data-rich interfaces genuinely useful. - Cross-functional influence. LiveKit's engineering teams operate with high autonomy. You influence through clarity, trust, and good judgment, not process or hierarchy. - Communication as a superpower. You write clearly, present well, and can move between a board-level strategy conversation and a detailed technical discussion with an engineering lead. - Comfort with ambiguity. We're a small product team at a fast-growing company. You'll figure out what matters, prioritize ruthlessly, and move quickly without perfect information. NICE TO HAVE - Built an observability, monitoring, or analytics product, or a tool for evaluating and improving AI/LLM quality - Familiarity with evals, tracing, or quality measurement for AI/LLM or agent systems - Familiarity with how teams debug and monitor software in production (logs, traces, metrics, dashboards) - Background at a developer tools or infrastructure company - Familiarity with voice AI, real-time communication, or telephony - Experience with usage-based pricing models OUR COMMITMENT TO YOU - An opportunity to build something truly impactful to the world - Contribute to open source alongside world-class engineers - Competitive salary and equity package - Health, dental, and vision benefits - Flexible vacation policy LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.