Staff Product Manager, Infrastructure

Job description

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As a Product Manager on the Core Platform team at Harvey, you'll own the strategy, roadmap, and execution for the infrastructure that powers every user interaction with our global legal AI platform. Harvey serves the world's leading legal teams, processing trillions of tokens and millions of daily requests, and your work will shape how that capability reaches our users. You'll operate at the intersection of deep customer need and hard technical constraints, translating the workflows of lawyers and other professionals into product requirements that engineering can build against. You'll balance ambitious, zero-to-one product bets with the operational discipline required to keep a mission-critical platform reliable, scalable, and secure as we expand across products, regions, and customers. Your decisions will directly influence adoption, retention, and the trust that our enterprise customers place in Harvey. WHAT YOU'LL DO You'll partner directly with our Head of Infrastructure to define and drive the product vision and roadmap for a core area of the Harvey platform, aligning it with company strategy and grounding it in evidence from customers (external and internal), data, and the market. You'll work closely with engineering, product, and go-to-market teams to ship high-quality products on a predictable cadence, and you'll own the outcomes those products produce. Day to day, you will own the entire infrastructure planning, prioritization, and roadmapping. You’ll make and communicate crisp prioritization decisions, balancing new capabilities against reliability, performance, and security. You'll define the metrics that matter for your area — adoption, engagement, quality, and business impact — and hold the team accountable to them. You'll also serve as the connective tissue across functions, ensuring that customer feedback, competitive dynamics, and technical realities all inform the product direction, and you'll raise the product bar across the organization through rigorous specs, reviews, and decision-making. Some projects include architecting multi-region deployment strategies, developing comprehensive observability infrastructure, and more. WHAT YOU HAVE - 6+ years of product management experience shipping and scaling software platforms in a production environment, with a track record of measurable impact - Experience owning complex, technical products end to end, including platform, infrastructure, or AI/ML capabilities - Strong ability to translate ambiguous problems and deep customer needs into clear strategy, crisp requirements, and prioritized roadmaps - Fluency working with engineering and design teams on technical trade-offs, and comfort engaging with concepts like distributed systems, APIs, and cloud infrastructure at a level sufficient to make informed decisions - Excellent analytical skills, with the ability to define metrics and use data to guide decisions - Outstanding written and verbal communication, and a demonstrated ability to influence and align stakeholders across functions - A high bar for quality, strong product judgment, and a "spidey sense" for where a product experience could break down Nice to Have - Experience building products for legal, professional-services, or other expert users with demanding accuracy and trust requirements - Background with AI/ML products, LLM-powered applications, or high-throughput inference systems - Experience with multi-tenant, enterprise platforms subject to strict security and compliance requirements - Prior experience partnering closely with infrastructure or platform engineering teams - A prior career in law or another professional-services field, or experience building tools for those users COMPENSATION $213,600 - $300,000 DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai