Staff Product Manager, Marketplace Verticals

Job description

**Our Mission** Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across 200+ specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. **Our Mission** Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. **Your Impact on our Mission** As a Staff Product Manager in our Marketplace business unit, you will lead the development of partner-enabled specialty care experiences, starting with GLP-1 and mental health. You will work with clinical and pharmacy partners to build patient journeys that extend beyond booking—from finding care and completing intake to attending appointments, rebooking, and managing treatment. You will define the product strategy, lead MVP development, measure results, and scale successful experiences to additional specialty care categories. Success in this role means helping more patients complete appointments and return to Zocdoc to manage their ongoing care. This is a zero to one product leadership role. You will identify unmet customer needs, define the product strategy, and build new capabilities from the ground up. You will need to be equally comfortable setting a long-term vision and getting into the details with engineering, design, operations, legal, analytics, and go-to-market teams to bring an early-stage product to market and scale it. **You’ll enjoy this role if you are…** - Personally motivated by improving the healthcare system for both patients and providers - Excited by building patient experiences that solve a care need—not only helping patients find and book a provider - Comfortable working across company boundaries and turning partner capabilities into a seamless patient experience - Drawn to solving ambiguous patient problems at the intersection of partner capabilities and product execution - Energized by startup environments where speed, ownership, resourcefulness, and judgment matter - Comfortable moving between long term strategy, detailed workflow design, technical conversations, customer research, and execution - The kind of person who can turn a broad opportunity into clear crawl, walk, and run solutions **Your day to day is…** - Defining and testing end-to-end specialty care journeys, including discovery, eligibility, booking, intake, appointment attendance, rebooking, and follow-up - Partnering with clinical, pharmacy, and operational teams to define responsibilities, integrations, and patient handoffs - Using research, funnel data, and experiments to improve booking conversion, appointment completion, repeat bookings, and patient engagement - Identifying which specialty care categories and partner models to pursue, then scaling successful MVPs - Leading cross-functional delivery across engineering, design, operations, legal, analytics, and go-to-market teams - Developing a deep understanding of patient needs, provider workflows, and partner capabilities through research, data analysis, and close collaboration with internal and external teams - Setting the long-term direction for specialty care while defining the MVPs, experiments, and operating model needed to get there - Rolling up your sleeves to drive execution with deep complexity and at scale **You’ll be successful in this role if you have…** - 6+ years of product management experience - Experience building consumer-facing healthcare, marketplace, or multi-sided platform products - Experience working with external partners and navigating product, operational, and technical dependencies across organizations - Experience building and scaling 0-to-1 products, including defining MVP scope, success metrics, and experiments - Familiarity with healthcare workflows such as insurance, intake, clinical scheduling, care coordination, or prescription fulfillment - Experience working at a startup or early stage company, with a demonstrated ability to operate with high ownership, speed, ambiguity, and limited resources - Strong written and verbal communication skills, with the ability to simplify complex topics and influence senior stakeholders - A data driven mindset and enthusiasm for analytical problem solving, paired with exceptional attention to detail - An action oriented attitude and roll up your sleeves mentality **Benefits:** - Flexible, hybrid work environment at our convenient Soho location - Unlimited Vacation - 100% paid employee health benefit options (including medical, dental, and vision) - Commuter Benefits - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Catered lunch everyday along with beverages and snacks - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $200,000—$260,000 USD **About us**Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our [six core values](https://www.zocdoc.com/about/careers-list/). Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - *Together, Not Alone*, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. [Job Applicant Privacy Notice](https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf)