Staff Product Manager, Patient Experience (Payments)

**About Us:** Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others. At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters. This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place. **About the Role:** One of the biggest barriers to accessing mental health care today is cost uncertainty and financial constraints. As the Product Manager for Grow’s new Billing Experience team, you will own a charter focused on building a best-in-class experience that gives clients confidence to start and continue care. You will define the product vision and lead a roadmap that transforms one of the most frustrating aspects of healthcare into a meaningful differentiator for Grow. This is an opportunity to turn complexity into clarity and create an experience that clients trust. Working closely with engineering, design, data, and operations, you will have the strategic ownership to define what best-in-class truly means in a space where no competitor has fully solved the problem. **What You’ll Be Doing:** - Own the roadmap and strategy for our Payments Experience team, building an experience that makes using insurance and paying for care a delightful experience for clients. - Collaborate cross-functionally with our UXR, Design, Client Support, and Data teams to identify the main opportunities for improvement in our billing experience as it relates to insurance and payments. - In collaboration with our Design team, define and deliver an end to end experience that removes friction across insurance and payments while translating complex concepts such as deductibles and coverage changes into clear, intuitive, and actionable experiences for clients. - Launch innovative features with a meaningful and measurable impact to client retention and experience. **You’ll Be a Good Fit If:** - Product experience: 5+ years in a product management role where you owned the full strategy of your end-to-end surface area. - Innovative mindset - you’ve launched 0-1 features before in a high ambiguity space. - Strong analytical skills and a comfort with data analysis and experimentation; you make decisions with data and know how to use data to uncover user needs - Strong prioritization instincts: You know how to balance short-term wins with long-term platform investments and focus on what drives the most impact. - User empathy: You enjoy talking to users and translating real pain points into thoughtful product solutions. - Adaptability: You’re comfortable navigating ambiguity, learning quickly, and adjusting as new information emerges. - Demonstrated ability to lead cross-functional teams and deliver impactful products in a fast-paced environment. - Excellent communication skills with the ability to influence across levels. - A track record of owning outcomes, not just outputs — you care about whether the thing you shipped actually moved the needle. **Full Time Employee Benefits:** - **Health Benefits**: Comprehensive medical, dental, vision, life, and disability coverage. - **Grow for Grow:** No cost access to therapy through the Grow platform (available to US employees) - **Financial Wellness**: Retirement savings programs and equity opportunities to help you invest in your future. - **Flexible Time Off, Paid Holidays & Winter Break**: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge - **Parental Leave**: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend. - **Mental Health Mornings/Afternoons**: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break. - **Wellness & Development Stipend**: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources. - **Commuter Benefits:** Pre tax commuter benefits to support teammates working from one of our hub locations. - **Home Office & Meals**: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees. - **Additional Perks:** A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance. *Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.* *Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.* ***Use of AI Tools:** We use certain AI and automated tools to support recruitment. These tools help our team review applications, organize interviews, detect potential application integrity issues, and maintain interview records; **they do not make final hiring decisions.*** ***Application Review:** Ashby's AI-Assisted Application Review helps review application materials against role-specific criteria and may flag potential fraud or integrity issues for recruiter review. All advancement decisions are made by our human recruiting team after independent review. See Ashby's* [*AI Bias Audit Report*](https://trust.ashbyhq.com/item/ai-bias-audit-report)*.* ***Interview Recording:** We use BrightHire to record interviews, supporting note-taking and consistency across candidates.* [*Learn more*](https://help.brighthire.ai/en/articles/4484370-brighthire-for-candidates-faq)*. Interviews are confidential; you may ask your interviewer to stop recording anytime, or* [*opt out in advance*](https://app.brighthire.ai/candidate-opt-out/kcrUeiitS5Khw5AcWW_jLg)*. Choosing not to be recorded will not, by itself, affect your candidacy.* ***AI-Assisted Recruiter Screen:** For select roles, BrightHire's AI features may help structure initial recruiter screens and organize interview notes. All responses are reviewed by our recruiting team; no hiring decisions are made by AI alone.* ***State-specific notices:** Depending on your location, you may have additional rights. Illinois: If AI analyzes a video interview, we'll provide notice, explain how it works and what it evaluates, and obtain consent beforehand. New York City: Where required, we'll provide at least 10 business days’ notice before using an automated employment decision tool and explain how to request an alternative process. Maryland: We do not use facial recognition to create facial templates during interviews unless required notice and written consent are obtained.* *Questions, accommodation requests, requests for an alternative selection process, objections to recording, or concerns about AI use? Contact . We’re happy to help or offer an alternative way to participate.*