Staff Product Manager, Sales Operations

Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is looking for a Staff Product Manager to lead product strategy for Sales Technology and Operations within our Product Development team. You will report to the Senior Director of Sales and Marketing Product Management. You will partner with our VP of Sales Operations, commercial leaders, and Salesforce engineering teams to rebuild our core sales tech infrastructure into a unified revenue and account management engine, aligned to Xometry’s segmentation strategy and the distinct customer journeys within those segments. Your core mission is to ensure each segment and buyer profile gets tooling that fits how those customers buy and how their reps sell, while removing operational drag for account executives and freeing them to concentrate on revenue growth. You will design an end-to-end sales technology stack that accelerates velocity on standard quotes, creates robust enterprise transaction rails for long-term production programs, and provides reps with continuous visibility into post-order fulfillment milestones. Operating where commercial urgency intersects with deep operational complexity, you will partner with sales leadership to define the two-year sales tech roadmap while delivering continuous, high-value quarterly capabilities. Recognizing that revenue generation demands both structured execution and pragmatic flexibility, you will build tools that grant reps instant leverage rather than administrative burden. A substantial portion of your work requires driving critical cross-functional capabilities across Buyer Experience (Website), Pricing, Post-Order, and Marketing. You will be handed open problem spaces and target metrics, and you will turn them into a fully fleshed-out roadmap and execute against it. Success requires navigating ambiguity, building clear strategic consensus across executive stakeholders, and exerting influence across organization boundaries without direct authority. This position is based out of our Waltham, MA or North Bethesda, MD office on a hybrid schedule (3 days per week). **How You’ll Contribute:** - **Customer Journey Mapping:** Build a first-hand understanding of journeys within each customer segment and develop distinct buyer profiles within those segments. Validate profiles and journeys through customer conversations and rep shadowing, and leverage those insights to drive prioritization - **Revenue Operating System:** Modernize CRM infrastructure to support multi-stakeholder coverage models. Establish automated data pipelines to streamline reporting and incentive tracking - **Segment-Specific Sales Motions:** Support the distinct sales motions across sales segments, matching tooling to how each segment’s buyers evaluate, purchase, and reorder. Orchestrate high-velocity demand through event-driven outreach that unifies conversation intelligence and marketing tools. For enterprise programs, construct transaction infrastructure including e-procurement punchout connectors and sustainment catalogs. Deliver collaborative quote workbenches to empower sales teams on complex recurring deals - **Order Milestone Visibility:** Eliminate operational blind spots by streaming real-time production and fulfillment milestones directly into sales workflows. Configure automated exception alerts to notify account teams of potential delays well before deadlines are impacted, turning operational risks into opportunities for proactive client management and retention - **Cross-Functional Product Bridges:** Drive alignment and collaboration across organizational boundaries. Synthesize leadership input into product requirements to improve sales productivity. Build consensus and secure cross-team engineering commitments through influence - **AI and Automated Workflows:** Translate sales processes into structured specifications that intelligent systems can build and execute against while preserving rep judgment where it matters. Establish a governance framework that routes tasks to appropriate models **What You'll Bring to Xometry:** - **10+ years of product management experience**, with direct ownership of sales tech, revenue operations, CRM platforms, or B2B marketplace sales infrastructure - **Experience supporting B2B sales organizations** with a defined segmentation model, and translating segments into differentiated tooling, workflows, and data without over-standardizing - **Demonstrated depth in customer journey** understanding across multiple buyer profiles, including technical vs. non-technical and transactional vs. program-based buyers - **Deep architectural mastery of Salesforce**, including Sales Cloud, CPQ, complex opportunity models, object hierarchies, territory management, and enterprise integration patterns - **Hands-on fluency with modern commercial stacks**, including sales engagement platforms (Outreach, Salesloft), conversation intelligence (Kaia, Gong), marketing automation (HubSpot), cloud data warehouses (Snowflake), and reverse ETL tooling - **Pragmatic understanding of sales behavior:** you respect the realities of quota-carrying reps, balance automation with flexibility, and resist over-engineering rigid standard operating procedures - **AI-native operating style**, with hands-on fluency in tools like Claude and Cursor, and a proven track record of using them to accelerate product discovery, spec authoring, and delivery - **Systems-thinking mindset** with the ability to manage intricate technical dependencies across disparate databases, legacy ERPs, and modern cloud platforms - **Executive presence and influence**, with demonstrated success aligning senior commercial leaders (Chief Commercial Officer, VP Sales Ops) and technical leaders (CTO, VP Engineering) around a cohesive strategy - **Comfort making high-stakes decisions under ambiguity**, translating high-level business targets into concrete technical requirements and measurable milestones - **Bachelor's degree** in Computer Science, Engineering, Business, or a related technical field The estimated base salary range for new hires into this role is $180,000–$207,000 annually + bonus depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more. #LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.