Staff Product Operations Manager/ Product & Regional Success Manager

Job description

Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. **Your Role in our Mission** As the Product & Regional Success Manager, you will be the pivotal bridge between regional Business Units and the global Product & Engineering teams. Your primary mission is to become the trusted product authority and build trusted, collaborative relationships with regional teams to ensure alignment around the product vision and roadmap. You will be the go-to expert on our product within the BU, enabling seamless communication and shared understanding that drives enhanced customer satisfaction and business outcomes. Your success will be measured by the BU Customer Satisfaction (CSAT) score, reflecting the quality of alignment and support you provide. **What’s In It For Me?** A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package, including: - A flexible holiday plan of up to 40 days per year - £400 a year Wellbeing Allowance - Private Medical Insurance - Allowance for professional development books, E-books, and podcasts - Contributory pension scheme - Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Click[**here**](https://careers.rewardgateway.com/rewards-benefits)to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing! **Flexible, Hybrid Working:** Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams works from our [Dean Street office](https://careers.rewardgateway.com/our-workspaces/london) two days per week.