Staff Program Manager, Travel Digital Technology & Data Connectivity Platform

Job description

About our group: Our team ensures the company's most sensitive and complex travel happens smoothly, safely, discreetly, and compliantly, while building the policies, vendor model, reporting, systems, and AI-enabled workflows that allow Travel & Expense operations to scale. About the role - you will: The Staff Program Manager, Travel Digital Technology & Data Connectivity Platform supports the Global Travel, Expense & Corporate Payment Solutions function by serving as the functional product and data connectivity lead for travel reporting requirements, data quality coordination, KPI logic, dashboard requirements, systems insights, outsourced analytics coordination, and AI / automation opportunity identification. This role connects Travel Agency Services, online booking tools, expense tools, Ask Corporate Travel, corporate payment solution workflows, supplier data, and Finance / ERP-related data where appropriate to produce actionable insights for sourcing, governance, traveler experience, compliance, and modernization decisions. This role partners with IT, Finance, Travel Operations, Procurement, suppliers, and analytics resources to define business requirements, validate data outputs, improve workflow visibility, and support leadership-ready reporting. It is not intended to replace enterprise IT system ownership or day-to-day operations and policy governance. Key Responsibilities: Analytics, Reporting, and Data Quality • Own travel dashboard requirements, KPI definitions, reporting logic, and recurring insights for travel spend, supplier performance, service quality, policy compliance, payment solution activity, and business impact. • Coordinate outsourced analytics support and validate outputs to ensure reports are accurate, timely, and aligned to leadership, Finance, sourcing, and governance needs. • Monitor data quality across Travel Agency Services, online booking and expense tools, corporate payment solution feeds, supplier reporting, internal dashboards, and Finance / ERP-related data connections where relevant. • Analyze travel spend, booking behavior, supplier share, out-of-policy activity, leakage indicators, service trends, and adoption metrics to identify improvement opportunities. • Connect travel metrics to broader business priorities by translating booking, expense, supplier, payment, and Finance / ERP-related data into insights that support sourcing, governance, risk, compliance, and business planning. • Build reporting requirements that help leadership look beyond trip cost to understand travel value, including traveler experience, supplier performance, booking behavior, policy compliance, leakage indicators, timing, and operational impact. Technology, Product, and Workflow Insight • Lead functional requirements and workflow analysis for Travel & Expense tools, request workflows, online booking tools, Ask Corporate Travel, and user experience improvement opportunities. • Translate business questions into reporting, dashboard, data, and process requirements that support travel operations, sourcing, governance, Finance, and business stakeholders. • Identify and coordinate AI, automation, self-service, and process improvement opportunities across Travel, Expense, and Corporate Payment Solutions. • Develop requirements for supplier payment workflow enablement, corporate payment solution data visibility, and workflow/reporting alignment with Finance and technology partners. • Support real-time spend visibility, data-quality controls, tool adoption insights, and process modernization opportunities. Business Partnership and Decision Support • Partner with the Travel Supplier Strategy & Sourcing Program Manager to provide spend baselines, supplier scorecards, savings tracking, rebate metrics, benchmarking data, and reporting used for negotiations and QBRs. • Partner with Travel Operations and Governance to support compliance reviews, exception trends, duty-of-care visibility, traveler experience metrics, and service delivery reporting. • Prepare leadership-ready reporting and concise insights that show risks, value opportunities, performance trends, recommended next actions, and data assumptions. • Maintain reporting documentation, data dictionaries, process notes, and issue logs to support continuity and auditability. • Focus Finance conversations on risk, cost, timing, and impact by presenting trade-offs, assumptions, and data limitations clearly. • Handle sensitive travel, supplier, financial, payment, and employee data with discretion, confidentiality, and sound judgment. Success in this role will be measured by: • Improved dashboard accuracy, usability, and availability. • Improved KPI reporting adoption by leadership, Finance, sourcing, and governance stakeholders. • Improved data quality across booking, expense, supplier, payment, and Finance / ERP-related data sources. • Reduced manual reporting effort and clearer ownership of reporting requirements. • Automation and AI use cases identified, prioritized, or implemented. • Improved visibility to leakage, out-of-policy activity, supplier share, service quality, and adoption. • Leadership-ready insights that demonstrate the financial and operational value of the travel program. About you: • Demonstrated experience analyzing complex data sets, defining KPIs, preparing dashboards, maintaining reporting logic, and communicating insights to business stakeholders. • Experience with travel, expense, sourcing, supplier, or payment data, including the ability to reconcile data-quality issues across multiple systems or vendors. • Strong analytical, written communication, project coordination, and stakeholder-management skills. • Ability to evaluate complex data, workflow, and system issues and recommend practical solutions that improve visibility, controls, efficiency, and employee experience. • Extensive experience in analytics, travel, expense, procurement, finance operations, systems, corporate payment solutions, or related fields. • Ability to handle sensitive travel, supplier, financial, payment, and employee data with discretion, confidentiality, and sound judgment. • Comfortable operating as a Staff level professional individual contributor who determines methods and procedures for new assignments and coordinates cross-functional workstreams without direct people-management scope. **Please note: Visa sponsorship is not available with this position Your experience includes: • Experience with Concur Travel & Expense, Travel Agency Reporting, online booking tools, corporate payment solution data, dashboard tools, Excel/Power Query, Power BI, Tableau, SQL, or similar analytics platforms. • Experience supporting travel supplier scorecards, KPI reporting, automation pilots, system enhancements, process redesign, or user-experience improvement work. • Experience coordinating outsourced analytics resources, validating vendor reporting, or managing data/reporting requirements across regions. • Experience bringing booking, expense, supplier, payment, and Finance / ERP-related data together to support leadership insights and business decisions. Location: Remote United States; #LI-Remote United States; This is a fully remote opportunity. Seagate is able to offer virtual employment for this position in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NM, NY, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI, WY. The estimated base salary range for this position is $109,500 - $159,500. The individual salary is based on work location and additional factors, including job-related skills, experience, and relevant education or training. Seagate offers comprehensive benefits to its eligible employees, including, but not limited to, eligibility to participate in discretionary bonus program, medical, dental, vision, and life insurance, short- and long-term disability, 401(k), employee stock purchase plan, health savings account, dependent care, and healthcare spending accounts. Seagate also offers paid time off, including 12 holidays, flexible time off provided pursuant to Seagate policy, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave. The benefits for this position are based on a full-time schedule for a full calendar year and may differ depending on work location. Location : Remote United States Travel : Up to 10%