Staff Quality Strategic Customer Lead

Staff Quality Strategic Customer Lead

The Staff Quality Strategic Customer Lead is a key member of the Quality Program Management team and serves as the Quality leader for assigned programs. This role ensures product quality outcomes align with customer expectations, regulatory requirements, and business objectives.

The position defines and executes the program-level quality strategy across the full product lifecycle, serves as the primary Quality Point of Contact (POC), and leads cross-functional quality execution across Engineering, Supplier Quality, Manufacturing Quality, Field Quality, and Program Management. This individual owns the Program Quality Plan and drives customer-focused quality performance from product launch through sustaining production.

You Will:

• Establish and oversee the quality strategy throughout the product development lifecycle for robotaxi products.

• Serve as the Quality organization leader and primary point of contact for the assigned product line or program.

• Lead the Quality Program Team across Technical Quality, Manufacturing Quality, Supplier Quality, and Field Quality for new programs.

• Develop and manage the Program Quality Plan, including timelines, resources, risks, deliverables, and escalation paths.

• Define and drive launch and sustaining quality deliverables, including:

  • Launch Risk and Mitigation Plans

  • APQP and design reviews

  • Prototype evaluations

  • DVP&R

  • PPAP and LQP

  • Manufacturing process validation

  • Quality Control Plans

  • Compliance and regulatory requirements

• Ensure program readiness for Clear-to-Build milestones.

• Ensure all noncompliance issues are properly documented, assigned, tracked, and closed.

• Support customer and regulatory engagements, including joint quality reviews and events.

• Identify and implement new processes and standards that improve product quality and program execution.

• Manage quality metrics, reporting, performance reviews, and executive escalations.

• Establish and execute launch-issue management processes and drive critical issues to closure.

• Partner closely with Manufacturing, NPI, and Incoming Quality to ensure Clear-to-Build readiness and conformance to quality deliverables during part-level change management.

• Align Engineering, Program Management, Manufacturing, Supplier Quality, and other key stakeholders around program quality priorities.

• Establish and manage the product’s Single Quality Agenda.

• Monitor business performance and internal and external quality concerns.

• Lead cross-functional reviews of open plant and field issues, drive timely resolution, and incorporate lessons learned into future programs.

You Bring:

• Bachelor’s degree.

• PMP certification.

• Eight or more years of experience in product development, manufacturing, or quality operations.

• Eight or more years of project or program management experience and/or experience leading cross-functional teams.

• Automotive industry experience preferred.

• Strong knowledge of APQP, DFMEA, and PFMEA.

• Experience defining and managing Critical-to-Quality characteristics at the part, system, and vehicle levels.

• Hands-on experience leading root cause and corrective action activities during builds, including validating interim and permanent corrective actions.

• Strong knowledge of continuous improvement and Six Sigma methodologies, with the ability to implement and drive a quality operating system.

• Demonstrated ability to independently resolve complex problems and make data-driven decisions.

• Strong analytical skills and experience using metrics to manage performance and drive accountability.

• Proven ability to lead teams and communicate effectively with senior management.

• Ability to build cohesive teams and influence stakeholders within a matrixed organization.

• Strong time-management skills with the ability to prioritize competing needs and requests.

• A self-directed, results-oriented mindset and the ability to succeed in a fast-paced, rapidly changing environment.

• Exceptional written and verbal communication skills.

• Proficiency with Microsoft PowerPoint, Word, Excel, and Outlook.

• Ability to foster a culture of inclusion, collaboration, and teamwork while building positive relationships across departments.

Compensation and Benefits

The compensation range for this position will be determined based on experience, qualifications, geographic location, and business needs. In addition to base compensation, Lucid offers a comprehensive benefits package and may provide bonus opportunities, equity awards, and other incentives, as applicable.

Equal Opportunity Employer

Lucid is committed to maintaining a diverse and inclusive workplace where every employee is valued and respected. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other legally protected characteristic.

Reasonable Accommodation

Lucid is committed to providing reasonable accommodations to qualified individuals with disabilities and disabled veterans throughout the application process. Candidates who require assistance or an accommodation due to a disability should notify the Talent Acquisition team.

Candidate Privacy Notice

By submitting an application, candidates acknowledge that Lucid will collect and process their personal information in accordance with applicable privacy laws and the Lucid Candidate Privacy Notice. Applicants are encouraged to review the privacy notice available on Lucid’s careers website for additional information regarding data collection, processing, and retention practices.