Staff Service Manager

Job description

Job Details: Tyson Foods, Inc. has an opening for Staff Service Manager in Springdale, AR. Plan, coordinate, and oversee Unix infrastructure service delivery across on‑premises and cloud environments; lead, guide, and coordinate a team of Unix service professionals; manage projects related to system lifecycle activities, including upgrades, maintenance, and disaster recovery; oversee service operations supporting business‑critical enterprise environments, including manufacturing systems; manage incident, problem, and change management processes to ensure timely resolution and minimal business impact; ensure compliance with service level agreements (SLAs) and operational standards; conduct root cause analysis and drive continuous service improvement initiatives; develop and manage budgets, forecasts, and vendor relationships related to Unix infrastructure services; ensure compliance with audit and regulatory requirements, including SOX; monitor service performance metrics and report on trends and improvements; collaborate with business stakeholders to align infrastructure services with organizational needs; and, apply IT service management and ITIL practices to support reliable and efficient service delivery. Job requirements: Requires a Bachelor’s degree or foreign equivalent in Computer Science, Electronics Engineering, Information Technology, or a related field, followed by five (5) years of progressive experience in the position offered or related position, including experience designing, supporting, and managing enterprise‑scale infrastructure across multiple cloud platforms, including Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. Experience must include five (5) years of experience in each of the following: managing enterprise Linux and Unix operating systems, including RHEL, SUSE, Oracle Linux, AIX, and related lifecycle management tools such as Red Hat Satellite and SUSE Manager; implementing and maintaining infrastructure automation using Terraform, Ansible Automation Platform, and AWS CloudFormation to support scalable, repeatable infrastructure deployments; implementing and maintaining enterprise monitoring and logging solutions using Splunk, Nagios, and cloud‑native monitoring tools such as AWS CloudWatch to ensure system availability and performance; designing, testing, and supporting disaster recovery solutions using tools such as AWS Elastic Disaster Recovery in large‑scale enterprise environments as well as Zerto and backup recoveries; and, managing software license compliance and usage metrics using IBM License Metric Tool (ILMT) and supporting infrastructure vendor platforms, including IBM pSeries and Dell enterprise systems. Please submit your application online through this site. Relocation Assistance Eligible: No Work Shift: 1ST SHIFT (United States of America) Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended. Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment. The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation. Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status. We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more. If you would like to learn more about your data privacy rights and how you may use that information, please read our Job Applicant Privacy Notice here . Unsolicited Assistance: Tyson Foods and its subsidiaries do not accept unsolicited support from external recruitment vendors for open positions within the United States. Any resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee or applicant tracking system at Tyson Foods or its subsidiaries, without a valid written request and search agreement approved by HR, will be considered the property of Tyson Foods. No fees will be paid if the candidate is hired due to an unsolicited referral.