Staff Social Strategy & Operations Manager

Job description

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Summary: You'll own ClickUp's social strategy and build the systems to execute it at scale. You deeply understand what wins on each platform: the formats, the hooks, the timing, the tone. But you're not just a strategist who hands off a plan. You build AI-powered workflows and automation to operationalize your strategy so it runs continuously, learns from data, and scales beyond what any team could do manually. You're a social-native operator who builds systems, not an engineer who dabbles in social. Responsibilities: - Own platform-native social strategy across X, LinkedIn, TikTok, and emerging channels: define what ClickUp's voice, format, and engagement approach looks like on each, tailored to what works on that platform - Develop and execute content and engagement strategies that drive measurable growth in reach, engagement, and audience quality - Identify trends, conversations, and cultural moments worth engaging with, and move fast enough to capitalize on them - Build AI-powered systems and automated workflows to execute social strategy at scale: monitoring, engagement, response, and content distribution - Create feedback loops between social performance data and strategy; use signal to iterate what gets made and how it gets distributed - Own proactive engagement: identify and engage relevant conversations, mentions, and opportunities using AI-powered monitoring and automated response workflows - Develop automated systems that handle routine engagement while escalating high-value or brand-sensitive conversations to humans - Own execution end-to-end: strategy through measurement, with clear accountability for outcomes - Partner with content creators, influencer team, and brand to ensure systems amplify their work - Establish and report on social growth KPIs with clear attribution Requirements: - 5-7+ years in social media strategy with demonstrated expertise in platform-native content and engagement strategy (you know what works on X vs. LinkedIn vs. TikTok and why) - Proven track record of growing social presence with strategic intent: not just posting more, but understanding the mechanics of each platform and exploiting them - Strong creative taste and editorial instinct for what resonates on social: you can look at a piece of content and know whether it'll hit before it goes live - 2+ years building AI-powered systems and automated workflows to scale social execution (monitoring, engagement, response, distribution). Using ChatGPT to draft captions is not sufficient. - Technical fluency: comfortable with APIs, automation platforms (Zapier, Make, custom), and can deploy integrations between systems without an engineer - Strong strategic thinker who takes things from 0 to 1 independently: vision to execution, measurable outcomes, zero hand-holding - Data-obsessed: builds dashboards, runs experiments, iterates based on signal not gut Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.