Staff Software Engineer, Appointment Management

Job description

**Our Mission** You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace topower access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from *seeking* to *getting*. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. **Your Impact on our Mission:** We are looking for a Staff Software Engineer to join the Appointment Management team at Zocdoc! This team owns the backend systems that determine when, where, and how appointments can be booked across Zocdoc's channels. We build the services, APIs, and data models that let practices express their real-world scheduling needs and ensure providers are accurately bookable for the patients they can serve. This foundational work supports the booking experience for millions of patients while enabling providers and practice staff to manage their schedules with confidence. As a Staff Engineer at Zocdoc, you'll balance deep individual contribution with technical leadership and mentorship. You'll shape the architecture of our scheduling and availability systems, drive cross-team technical initiatives, and raise the engineering bar through sound practices and operational ownership. You'll work primarily on backend systems, with opportunities to contribute across the stack when needed. **You’ll enjoy this role if you are…** - Excited by the challenge of building the backend systems that power scheduling across healthcare - Energized by designing services and data models that handle real-world complexity at scale - A product-minded engineer who loves working in a highly collaborative and supportive environment - Motivated by building foundational infrastructure that makes healthcare easier for patients and providers - Passionate about mentorship and leveling up the engineers around you. - Passionate about building diverse and inclusive teams and culture **Your day to day is…** - Owning the design and development of backend services, APIs, and data models that power Zocdoc's scheduling and availability systems, primarily using C#/.NET and AWS technologies (DynamoDB, Lambdas, SQS/SNS, Kinesis). We also use React/TypeScript on the frontend - Driving architectural decisions for complex scheduling logic, ensuring reliability, scalability, and correctness across millions of bookings - Leading cross-team technical initiatives and establishing patterns that improve engineering quality beyond your immediate team - Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers to deliver high-impact features - Championing a culture of engineering excellence, leading by example in code quality, performance, and operational ownership - Mentoring your peers, with the notion that helping others means learning and growing yourself - Working with cutting edge GenAI tools and technology **You’ll be successful in this role if you have…** - A track record of designing and delivering backend systems that handle complex domain logic at scale - A passion for technology and the ability to think critically about the performance, scalability, and reliability of the systems you build - The instinct to simplify: you break down ambiguous, loosely defined problems into clear technical direction - Successfully mentored other engineers and encouraged your peers to adopt engineering best practices - Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity - The mentality of an owner: you drive initiatives from architectural design through production and take pride in operational excellence - Superb communication skills. You keep stakeholders in the loop and can dive into technical details at the right level for any audience - An unrelenting desire to build more equitable, inclusive, and diverse workplaces, and you view this role as an opportunity to create positive change - Humility. You treat all people with dignity and respect, regardless of title or tenure **Benefits:** - Flexible, hybrid work environment - Unlimited Vacation - 100% paid employee health benefit options (including medical, dental, and vision) - Commuter Benefits - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Catered lunch everyday along with beverages and snacks - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $180,000—$270,000 USD **About us**Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our [six core values](https://www.zocdoc.com/about/careers-list/). Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - *Together, Not Alone*, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. 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