Staff Software Engineer, Backend - Commerce Platform

Job description

**Join Tech @ Ro to build the future of healthcare, from the ground up!** At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients. We’re building a new system. One where the patient is in control. One designed from scratch for the digital age. **At Ro, technology isn’t just a function… It's *core to how we deliver care*.** We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients. …and we’re just getting started. As part of [Tech @ Ro](https://ro.co/tech/), you’ll work on systems that operate at scale, with an opportunity to: - Solve complex, high-concurrency problems across a full-stack platform - Build and ship quickly with tight feedback loops and real-world impact - Own systems end-to-end, from architecture to production performance - Work alongside experienced operators, technical leaders, and clinicians - Help define how modern healthcare should be delivered We’re a performance-driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart — because patients depend on it. If you’re motivated by impact, scale, and the chance to help lead the patient revolution, come build with us. ### The Role We are looking for a Staff Software Engineer to join the Commerce Platform team at Ro. In this role, you will operate as a technical leader, mentor, and architect — helping shape the future of our platform and driving the delivery of financial systems that power how healthcare is accessed and sustained. You will partner closely with other engineers, product managers, designers, and cross-functional leads to define and deliver technical roadmaps that balance immediate product needs with long-term technical stability, scalability, and maintainability. As a Staff Engineer, you will not only design and build robust distributed systems but also mentor engineers, influence engineering culture, and play a key role in technical decision-making. If you thrive in complex problem spaces, enjoy shaping technical direction at scale, and are motivated by the opportunity to improve healthcare through technology, we’d love to hear from you. ### What You'll Do - Build robust, and scalable backend capabilities using Python and FastAPI, supporting critical commerce domains like payments, pricing, and invoicing - Lead cross-functional technical efforts — collaborating closely with product managers, designers, and engineers from adjacent teams to ensure alignment and technical integrity across boundaries - Drive engineering excellence through best practices in testing, monitoring, observability, and performance optimization - Define and maintain SLIs/SLOs in collaboration with product, infra and other development teams - Participate in on-call rotations to ensure reliability of commerce systems ### What You’ll Bring to the Team - 7 - 10+ years professional backend software development experience - Proficient in Python (preferred - we have some language flexibility!), relational databases, and frameworks like Django or FastAPI, with hands-on experience in metrics instrumentation and data-driven performance tuning using tools like Datadog - Proven experience building and maintaining high-scale backend systems, ideally in commerce, fintech, or healthcare settings - Deep understanding of distributed systems—data consistency, communication patterns, and service boundaries—backed by hands-on experience building and maintaining high-traffic production systems. - Excellent communication skills and the ability to lead cross-functional technical projects - A sharp focus on quality and risk—you move with urgency while safeguarding against issues like double charges, misbilling, or inconsistent payment states ### Bonus Skills - Experience in telehealth or other highly regulated industries - Deep familiarity with breaking down monolithic systems into well-defined domains ### We’ve Got You Covered - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTOWellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insuranceStudent loan refinancing - Virtual resources for mindfulness, counseling, and fitness