Staff Software Engineer, Marketplace Acquisition

Job description

**Our Mission** Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across 200+ specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. **Your Impact on our Mission** As a Staff Software Engineer on the Marketplace Acquisition team at Zocdoc, you'll turn ideas into reality fast — prototyping, iterating, and shipping high-impact experiences that help patients discover and access care. You'll own the systems behind Zocdoc's patient acquisition and engagement, keeping everything at the top of the funnel stable, scalable, and fast. That means driving the evolution of our SEO infrastructure, which powers thousands of patient-facing pages; iterating on provider profile and practice page designs to create seamless, trustworthy experiences; and building the APIs and services that make patient-facing data fast and reliable at scale. You'll also shape how we build. Zocdoc is making a company-wide push to drive engineering through the lens of AI, and you'll be an active participant in it — bringing AI into your day-to-day development, contributing to the standards, guardrails, and review practices the organization is building, and raising the ceiling on what a small team can ship. Multiplying the output of the engineers around you is as much a part of this role as the code you write yourself. You'll work closely with Design, Product, and Marketing to align on strategy and deliver measurable impact, all while fostering a culture of technical excellence, mentorship, and innovation that keeps Zocdoc at the forefront of healthcare technology. **You’ll enjoy this role if you are…** - Driven by the opportunity to impact healthcare positively, our mission is to create a seamless, efficient, and deeply human experience - Product-driven with a relentless focus on user needs - Passionate about engineering excellence, with a strong focus on promoting best practices in code quality, testing, and long-term maintainability across teams and the organization - Demonstrates strong ownership of their technical domain and invests in mentoring others by sharing knowledge and best practices across teams **Your day to day is…** - Leading the technical direction of Zocdoc’s acquisition platform, enhancing system stability and user experience. Guiding technical discussions, ensuring decisions are scalable and dependable, and aligning infrastructure with the team’s broader mission - Building scalable APIs and microservices that power frictionless data access and informed patient decision-making - Collaborating with design counterparts to iterate on user experiences and improve the overall customer journey - Proactively engaging with product counterparts to align on vision, strategy, and execution, ensuring projects stay on track and deliver business value - Mentoring engineers and driving team excellence through coding standards, automation, and continuous improvement - Leading bold innovation initiatives centered on AI, leveraging emerging data sources and cutting-edge architectures to position Zocdoc as a leader in healthcare technology **You’ll be successful in this role if you have…** - Owned and evolved complex, user-facing platforms end-to-end, balancing rapid delivery with long-term technical vision to ensure scalable, maintainable, and impactful experiences - Designed and built performant systems with search engine optimization (SEO) and page speed as top priorities, ensuring fast, reliable, and discoverable patient experiences at scale - Architected full-stack solutions spanning backend APIs, AWS-based infrastructure, and React systems that are modular, reusable, and leveraged across teams - Integrated with third-party data sources and content management systems, such as Contentful, to deliver dynamic, flexible, and content-rich user experiences - Leveraged large language model (LLM) systems to transform raw user data into actionable insights, powering intelligent and personalized features - Driven engineering excellence through best-in-class practices in testing, CI/CD, observability, and system performance optimization - Mentored and collaborated across distributed teams, promoting strong technical foundations, clear communication, and an inclusive, innovative engineering culture **REMOTE** - Flexible work environment - Unlimited Vacation - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer funded match - Corporate wellness programs with Headspace and Peloton - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity. Remote Base Salary Range $180,000—$265,000 USD **About us**Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our [six core values](https://www.zocdoc.com/about/careers-list/). Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - *Together, Not Alone*, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. 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