Staff Software Engineer, Notifications

Job description

Accountabilities: Own the architecture and long-term technical direction of the notification platform, including delivery guarantees, routing logic, enrichment pipelines, escalation policies, and per-tenant configuration. Define and evolve the integration architecture for outbound channels including PagerDuty, Slack, email, SMS, SOAR platforms, Jira, ServiceNow, ITSM systems, AI triage workflows, and webhooks. Design and improve workflow orchestration for complex delivery scenarios such as alert grouping, silencing, custom scheduling, business-hours windows, failure recovery, and guaranteed delivery. Own long-running channel state, including alert volumes, processing status, pending queues, and reliable message de-queuing and clearing. Drive the subscriber configuration model, enabling users to define which alerts they receive, through which channels, and on whose behalf. Establish engineering standards for integrations and platform development to keep the growing channel ecosystem reliable, scalable, and maintainable. Identify and resolve cross-team dependencies, particularly those involving upstream alert classification, ingestion, enrichment, and security signal contracts. Mentor engineers working within and adjacent to the notification domain while raising the bar for reliability, scalability, and delivery correctness. Take on additional technical initiatives and projects as needed to support team and organizational success. Requirements: Proven experience designing, building, and operating high-reliability notification, messaging, or alerting systems at production scale. Strong integration engineering experience across communication and operational channels such as PagerDuty, Slack, email, SMS, ticketing platforms, SOAR systems, and webhooks. Hands-on production experience with Temporal or a comparable workflow orchestration platform, including long-running workflows, state management, and failure recovery. Strong understanding of distributed systems, particularly delivery guarantees, idempotency, fault tolerance, and managing state across asynchronous processes. Demonstrated ability to navigate ambiguous problem spaces and make durable architectural decisions with incomplete requirements. Track record of influencing technical direction across teams and driving alignment around shared contracts, APIs, and platform capabilities. Experience with multi-tenant SaaS architectures and tenant-specific configuration is a plus. Familiarity with AI-powered alert triage or routing alerts into LLM-based reasoning workflows is a plus. Background in security operations or experience working with SOAR platforms is advantageous. Hands-on experience with Kafka-based event pipelines upstream of notification or message dispatch is a plus. Strong communication, mentorship, collaboration, and technical leadership skills are essential for success in a Staff-level role. Benefits: 100% remote position. Opportunity to grow within a high-growth technology environment. A culture that encourages innovation, bold ideas, and strategic thinking. The opportunity to make a tangible impact on a critical platform and its customers. Flexible time off. Team events and opportunities to connect in engaging settings. Employee referral bonuses. Opportunity to work on complex, large-scale distributed systems and shape the technical direction of a core platform capability. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Software Engineer, Notifications based in India. This is a high-impact Staff Engineering role focused on building and evolving a highly reliable, multi-tenant notification platform at production scale. You’ll own the architecture behind how alerts are routed, enriched, escalated, and delivered across multiple channels. The role combines distributed systems engineering, workflow orchestration, integration architecture, and platform design. You’ll shape technical patterns that enable other engineers to build reliable integrations as the notification ecosystem grows. You’ll work across teams to define durable contracts and resolve complex dependencies around alert ingestion, classification, and security signals. This is an opportunity to influence both the technical direction and the reliability of a critical platform capability.