Staff Software Engineer, Subscription (Backend)

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about http://hims.com/about and hims.com/how-it-works http://hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals http://www.hims.com/careers-professionals. ABOUT THE ROLE: Hims & Hers is on a mission to empower people to live healthier lives. We are looking for a Staff Software Engineer to join our Subscriptions and Membership Platform team. This team plays a critical role in achieving this by building cutting-edge web experiences that drive patient retention, engagement, and satisfaction. In this highly visible and impactful role, you'll directly influence key growth metrics and significantly shape how we activate and reactivate customers across our platform. YOU WILL: - Lead the design and architecture of scalable and performant backend solutions that meet product requirements and enhance the experience of our platform powers - Own the architecture of core subscription and membership systems, including billing correctness, lifecycle state management, plan changes, cancellations, and workflow orchestration across commerce, pharmacy, and fulfillment - Partner closely with engineering teams across commerce, clinical care, pharmacy, and fulfillment to drive cross-functional technical initiatives and ensure platform decisions scale across the organization - Provide mentorship on best practices, design patterns, and coding standards - Advocate for team technical needs within the broader engineering organization - Participate in product discovery and validation through prototypes and experiments - Partner with product and design to ensure platform capabilities support an intuitive end-to-end customer experience - Drive strategic technical decisions to improve security, scalability, and performance - Break down complex projects into actionable tasks - Establish and enforce consistent coding and testing standards - Initiate efforts to reduce technical debt and enhance workflow efficiency - Implement tools and processes for monitoring, incident response, and performance optimization - Implement analytics and monitoring to demonstrate how engineering solutions directly impact key customer activation and reactivation KPIs - Analyze metrics and user feedback to continuously improve the platform - Maintain thorough technical documentation - Conduct code reviews and facilitate knowledge-sharing initiatives YOU HAVE: - 8+ years of software engineering experience, with at least 2 years in a Staff Engineer or equivalent senior technical leadership role - Proven experience in building the platform infrastructure that drives patient retention, engagement, and satisfaction, preferably in a cloud environment (AWS) - Proficiency in back-end technologies (Spring, Java, Kotlin, PostgreSQL) - Demonstrated ability to optimize web service metrics (speed, reliability, etc.) - Experience with building workflows (Temporal), monitoring (Datadog), experimentation frameworks (Growthbook, Optimizely, etc.), CI/CD (CircleCI, GitHub actions), etc - Excellent problem-solving skills and the ability to think critically and strategically - Strong communication and collaboration skills, with the ability to work effectively across teams - Capable of prioritizing multiple projects in order to meet goals without management oversight - Knowledge of front-end technologies such as HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL, TypeScript) YOU WILL BE SUCCESSFUL IN THE ROLE IF YOU ARE SOMEONE WHO: - Identifies clarity in ambiguous situations, acting as a stabilizing influence during uncertainty - Fosters trust and collaboration across diverse teams - Balances confidence with humility, constructively addressing conflicts and resistance. - Provides empathetic feedback and promotes transparency - Strategically drives execution of initiatives, maintaining urgency and focus on critical priorities. - Champions customer-centric design and ensures customer priorities are reflected - Demonstrates accountability, owning outcomes, and the long-term success of technical systems - Proactively identifies and addresses risks and gaps without awaiting direction - Promotes curiosity, continuous improvement, and innovation - Influences decisions through well-reasoned arguments and supports alignment post-decision OUR BENEFITS (THERE ARE MORE BUT HERE ARE SOME HIGHLIGHTS): - Competitive salary & equity compensation for full-time roles - Unlimited PTO, company holidays, and quarterly mental health days - Comprehensive health benefits including medical, dental & vision, and parental leave - Employee Stock Purchase Program (ESPP) - 401k benefits with employer matching contribution - Offsite team retreats We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement https://www.hims.com/global-candidate-privacy-statement.