Staff Technical Account Manager (563)

Job description

Want to get to the next step in your international career? We can support you! Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services. One of our clients is a SaaS platform at the intersection of next-generation cloud cost management and FinOps. The company ingests billing and usage data from all cloud, SaaS, and PaaS providers, organizes it in real-time according to the customers’ business structures, lets customers view it at any level of time or resource granularity, and ultimately empowers them to make more informed business decisions. Apply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company. Challenge As a Senior Technical Account Manager, you will apply both of your passions - *data* analysis and empowering customers - to work every day. You will work directly with customers to provide cost intelligence observations, facilitate conversations around causes/solutions to cost growth, and help advise and consult them on their unique cost intelligence and AI ROI journey. These strategic conversations can cover a vast range of topics such as resource usage with engineering, tagging strategies with operations, COGS with finance, or unit cost trends with an executive audience…all in tandem! In this position, you bring your technical account management expertise, high critical and strategic thinking skills, and exceptional customer-orientation and relationship building to provide a memorable and long-lasting customer experience. What you'll do - Ongoing strategic customer segment onboarding and implementation initiatives, including addressing ad hoc requests - Mentor, coach and train fellow TAMs on continuous improvement and enablement - Form and maintain strong strategic relationships across key customer personas; Provide leadership and domain expertise in gaining credibility across senior management - Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews - Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice - Introduce new products/features and champion the business outcomes process with the customer - Solve complex customer/vendor issues and proactively prevent negative service trends. - Build and monitor customer adoption metrics to drive best in class NPS - Develop, modify and maintain the operational and design effectiveness of internal customer controls - Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements - *Lead* joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g CZOPS) and other capabilities - Create and maintain standards for *data* analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders In order to succeed in this position, you will need: Mandatory skills **- Advanced/fluent English skills** – Excellent written and verbal communication skills - **You are comfortable working 9-5 EST - we have a fair amount of flexibility for people to get their work done whenever works for them, but our core hours are Eastern Timezone.** - 5+ years of experience consulting on AWS, GCP, and/or Azure services/solutions. - 5+ years of experience in a Technical Account Manager, DevOps, or related role within a B2B SaaS tech environment. - Ability to execute in a fast-paced and transformative workplace. - Positive attitude with passion for growing, coaching others, and feedback. - Highly collaborative with the ability to educate and influence others at all levels. - Ability to train and mentor others. - Developed, documented and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams. - Expertise in understanding spend/resource reservations across the various clouds. - Expertise in understanding the benefits (and limitations) of tagging/labeling and can consult with customers on tagging strategies. - Strong passion for *data* and ability to help customers achieve better outcomes by leveraging their own *data*. - Ability to analyze complex datasets in Excel using advanced concepts such as v-lookups, index matches, named ranges, and pivot tables. - Experience building BI dashboards (Quicksight, Looker, Domo, Tableau, etc.). - Expert in authoring SQL Nice to have - AWS Solution Architect - Google Cloud Digital Leader - Google Associate Cloud Engineer - Azure AZ-900 - Azure Cost Module - Hold at least one AWS, GCP and/or Azure certification - Introduction to FinOps - FinOps Practitioner / Engineer Certifications - FOCUS Certification - AWS Cloud Practitioner Perks and Benefits **As a Sr. Technical Account Manager** **@Ubiminds, you:** • Are placed in a product-based company, with the same treatment as their full-time employees. • Have our full back-office support, from career guidance to HR and concierge services. • Enjoy our remote-first policy – we are a distributed team, after all. • Get your own MacBook (none of that "bring your own device" stuff here). • Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun! • Improve your English through free lessons with a native English speaker - get to the next level on your communication skills! • Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!) • Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games How our process works • An initial general quick chat with a Tech Recruiter • Interview with Tech Recruiter (specific chat about the job opening) • Client process (this may vary) • Offer