Staff Technical Program Manager

Job description

## **About OpenLoop** OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. ## **About the Role** OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. Our Technical Program Management team turns business vision into structured, measurable execution, bringing operational rigor, predictability, and scale to how OpenLoop plans and ships. We’re hiring a Staff Technical Program Manager to lead high-impact, cross-functional programs that directly support company OKRs and strategic priorities. This is a senior-level individual contributor role responsible for translating business vision into structured, executable technical programs. You will partner closely with Engineering, Product, and business stakeholders, run Agile delivery across engineering teams, and make sure every initiative is tied to measurable outcomes. You will help scale the TPM function at OpenLoop by standardizing Agile and practices, defining reporting cadences, and providing delivery metrics that improve how teams plan and ship. You will present in stakeholder and leadership meetings, with C-level visibility and meaningful ownership. ## **What You’ll Do** - Own and drive execution of complex, cross-functional technical initiatives tied directly to company OKRs. - Translate business requirements into clearly defined technical programs and actionable requirements for engineering teams. - Ensure every request from business stakeholders aligns with company objectives and measurable outcomes. - Make prioritization and tradeoff decisions in partnership with Engineering and business leaders, negotiating across scope, timelines, and impact. - Produce status reports and updates tailored to the audience: executive summaries for leadership, detailed delivery views for engineering, and updates for business partners. - Run Agile ceremonies and coordinate delivery across multiple engineering teams, and cross-team planning and dependency management. - Proactively identify risks, manage dependencies, and remove blockers. - Use metrics and retrospective findings to find bottlenecks and improve team efficiency, velocity, and communication. ## **Who You Are** ### **Required Qualifications** - 6+ years of experience in Technical Program Management or equivalent strategic technical role. - Deep working knowledge of Agile software development, such as Scrum and the Scaled Agile Framework (SAFe). - Strong technical fluency (not required to be an engineer) with the ability to understand systems architecture, APIs, integrations, and technical dependencies. - Demonstrated experience translating complex systems into business-friendly language. - Proven experience driving programs tied to OKRs and measurable business outcomes. - Exceptional written and verbal communication skills, with a track record of presenting to senior stakeholders and executives. - Experience writing status reports and program updates tailored to different audiences, from executives to engineering teams. - Experience defining and using delivery metrics (velocity, predictability, cycle time, health indicators) to improve team performance. - Strong prioritization and decision-making skills with the ability to operate autonomously. - Experience aligning and influencing cross-functional stakeholders. - Hands-on experience using **Jira** and other project management tools to manage cross-functional delivery at scale. - Experience structuring backlogs, defining epics and milestones, and creating executive-ready reporting dashboards. ### **Preferred Qualifications** - Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe certification (e.g., SAFe Scrum Master, SAFe Release Train Engineer, SAFe Agilist). - Experience in healthcare, health tech, virtual care, care delivery platforms, or healthcare operations. - Experience with clinical, pharmacy, or technical integrations. - Experience working in fast-growing or globally distributed teams. ## **Our Benefits** In addition, for salaried positions you would also be eligible for: - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more ## **Our Company** We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.