Staff TechOps & Support Engineer

Job description

# Staff TechOps & Support Engineer > Sumerge · Cairo, Egypt (Hybrid) · Full-time · Posted 2026-04-28 **Workplace:** hybrid **Department:** Technical Support ## Description Our Staff TechOps & Support Engineer Ensures the stability, performance, and availability of production systems by managing infrastructure, monitoring environments, responding to incidents, automating operational tasks, supporting deployments, and maintaining security, backups, and documentation ### Responsibilities - Ensure the availability, performance, and resilience of production environments by proactively monitoring systems and resolving complex operational issues. - Administer and optimize CI/CD pipelines, containerized platforms, IBM Cloud Pak Stacks, Confluent, Elasticsearch, and supporting infrastructure to improve operational efficiency. - Lead incident response, perform root cause analysis, and implement preventive actions to reduce recurring issues and improve service reliability. - Develop and enhance monitoring, logging, alerting, automation, and operational processes to improve system observability and reduce manual effort. - Provide technical leadership and mentorship to junior engineers while supporting deployments, release management, and production readiness activities. - Maintain system security, backup, disaster recovery, and compliance standards while ensuring accurate operational documentation and runbooks. - Collaborate with Development, Platform Engineering, QUALITY, Network, and Security teams to resolve complex technical challenges and continuously improve production operations. ## Requirements - Bachelor's degree or Diploma in Computer Science, Engineering, or a related field. - 4–6 years of experience in Technical Operations, Production Support, Site Reliability Engineering (SRE), DevOps, or System Administration. - Strong experience with Linux/Windows administration, Docker, Kubernetes, OpenShift, CI/CD pipelines, automation tools, scripting (Bash, PowerShell, Python), and configuration management. - Hands-on experience with IBM Cloud Pak Stacks (CP4BA, CP4I, CP4D), Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.), JVM troubleshooting, monitoring, and observability platforms. - Strong understanding of networking, security best practices, IAM, production support, backup, disaster recovery, scalability, performance tuning, and service reliability principles. - Proven experience in incident management, troubleshooting, root cause analysis, and implementing operational improvements within enterprise production environments. - Excellent technical leadership, analytical, communication, mentoring, and collaboration skills with the ability to manage multiple priorities effectively. ## Apply [Apply at Sumerge](https://apply.workable.com/sumerge-1/j/27A0B7251A/apply) --- Powered by [Workable](https://www.workable.com)