Stage Business Quality & Continuous improvement Nespresso

Job description

Position Snapshot Nespresso Italy, Milan Assago Undergraduate or graduate degree in Food Science, Food Technology, Economics, Engineering or related fields Nestlé welcomes people with disabilities Full-time internship (6 months) – We offer a monthly allowance of €900, free access to the company canteen, free access to a partner gym near the office, and a company laptop. Dynamic and international environment, with opportunities to learn from cross-functional teams and global stakeholders Start date: September 2026 Position Summary The candidate will have the opportunity to join the Nespresso Service Excellence team and work closely with the Business Quality Expert. You will support the team in day-to-day Quality activities, contributing to the management and optimization of quality processes, and to ensure product & process compliance. The role is designed to support the Quality Expert in ensuring product quality, and regulatory compliance across local operations. A day in the life of... Support the team with a proactive approach in daily operational activities related to Quality and Continuous Improvement. Contribute to the monitoring and analysis of quality KPIs, customer complaints, audit findings and recurring issues, helping to identify trends and improvement opportunities Support the management of quality documentation, including technical data sheets, declarations of compliance, supplier documents and internal procedures Support audit preparation and follow-up activities for boutiques, customer service and operational partners, ensuring proper tracking of actions and evidence Collaborate and coordinate with internal and external stakeholders, such as Customer Care, Boutiques, Supply Chain, Marketing, suppliers and service partners, to ensure a timely response to quality topics, incidents and documentation requests What will make you successful Curiosity and interest in Corporate Quality, Compliance and Continuous improvement initiatives Strong problem-solving skills and agile mindset, Good communication and collaboration skills, with the ability to interact with different stakeholders Positive, forward-looking mindset, ownership and team spirit Fluency in English Good knowledge of Microsoft Office, especially Excel, PowerPoint and Word Knowledge of BI and reporting tools such as Power BI is considered a plus What You Will Learn During this internship, you will gain hands-on experience in Business Quality within a premium FMCG environment. You will support activities related to quality, compliance and continuous improvement, while developing problem-solving and stakeholder management skills. About Nestlé & Nespresso Nespresso is part of the Nestlé Group, the world's largest food and beverage company. We are committed to fostering a diverse, equitable and inclusive workplace. We encourage applications from all backgrounds and are proud to be an equal opportunity employer. Our Selection Process Step 1: Meeting with HR – Talent Acquisition → Motivational and Attitudinal Assessment An introductory conversation focused on your motivations, academic experiences and interest in Quality, Compliance and Continuous Improvement. We will explore your analytical mindset, communication skills and willingness to learn in a dynamic and cross-functional environment. Step 2: Meeting with the Line Manager / Tutor → Quality & Continuous Improvement Discussion An interview focused on Business Quality, compliance and continuous improvement. You may be asked to discuss academic projects or experiences related to quality management, process optimization, data analysis or problem solving, demonstrating your ability to identify improvement opportunities and work with different stakeholders. Step 3: Feedback You will receive feedback at the end of the process, regardless of the outcome. Who we are, What we Believe in We are Nestlé. We are the Good food, Good life company. Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People . At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate. Here at Nestlé you will also be able to be part of the Emotional Communities , groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of. Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.