Stakeholder Engagement Manager

Job description

WHAT YOU'LL ACTUALLY DO If you're obsessed with high-stakes client relationships, thrive under pressure, and know how to turn complex technical work into outcomes executives actually care about, this is your role. You will own the client relationship on Swans engagements end-to-end. That means walking into law firms, earning the trust of founders and senior leadership, translating what our Legal Engineers build into undeniable business value, and making sure every engagement drives results that speak for themselves. At Swans, we are assembling a team of "Avengers": a rare mix of technically fluent operators and elite relationship owners who together transform how US law firms use technology. You are the latter. You are the person in the room when things get tense, when a partner questions the investment, or when the team is resistant to change. You do not flinch. You move things forward. ABOUT SWANS Our Company: We are the operational architect for the fastest growing personal injury firms in the US. Our Team: We are currently an international team, and we plan to grow our core foundational team deliberately. This role is part of that foundation, contributing to building a robust culture with no ceiling for future opportunities as we scale. Our Culture: We are energetic, no-BS, intense, results-oriented, and driven to change our industry forever. DAY IN THE LIFE The role has a dual nature: 60% client relationship ownership and communication You are the primary point of contact for law firm leadership across active engagements. You run the executive meetings, manage expectations, surface risks early, and make sure the client always knows what was delivered and why it matters. 40% project oversight and cross-functional coordination You work closely with Legal Engineers to understand what is being built, translate deliverables into client-facing language, and ensure every sprint ends with outcomes the client can see and feel. The client side of the job will have you solve challenges like: Stakeholder trust: A managing partner is skeptical about the investment after a slow first month. You diagnose the concern, address it directly with data and context, and rebuild confidence without overpromising. Change management: Staff are resistant to a new system the Legal Engineer has built. You design the adoption approach, run the training sessions, and own the outcome. Escalation handling: Something breaks, timelines shift, or expectations are misaligned. You are the first call, not the last resort. Value communication: A firm owner does not see the connection between what was built and what it means for their revenue. You make that connection unmistakably clear. You will manage anywhere from 2 to 5 active client engagements at a time, owning the relationship layer while being tightly paired with a Legal Engineer who owns the technical layer. Our end-to-end engagements typically run at least 6 months, so you will develop deep knowledge of each client's team, culture, and operational challenges. WHY THIS CHANGES EVERYTHING FOR YOU If you are a high-performing account manager or consultant frustrated by bureaucracy, low-value clients, and deals that do not move the needle, this is your off-ramp. You will be working on transformational projects with law firms doing tens of millions in revenue, sitting across the table from founders and C-suite executives, and owning outcomes that are directly tied to your compensation. Conversely, if you are an ambitious operator tired of maintaining relationships rather than driving them, this is your place. We do not want account managers who check in. We want people who push, challenge, and deliver. WHAT WE NEED Elite executive communication: You have sat across from founders, managing partners, and senior executives and held your own. You know how to deliver difficult news, handle objections without capitulating, and command a room without overpowering it. Technical fluency: You do not need to build the systems. You need to understand them well enough to defend, explain, and sell them to a non-technical audience under pressure. Outcome obsession: You speak in results, not activities. You know the difference between a client who is satisfied and a client who is successful, and you will not settle for the former. Ownership mentality: You treat every engagement as if it is your own business. Problems do not wait for someone else to notice them. High-pressure composure: When a client is unhappy, a stakeholder is resistant, or a deliverable is late, you are the one who stabilizes the situation, not escalates it. Professional English fluency: You will be advising successful US-based law firms. B2 level at a minimum. IDEAL BACKGROUND - 2 to 5 years in account management, client success, management consulting, or a senior sales role (B2B, high-ticket) - Proven track record of owning executive-level client relationships directly, not through a manager. Must have experience managing executives at firms of at least 100+ people. - Experience working on complex, multi-month projects or engagements end-to-end, not transactional sales cycles - Exposure to technology implementations, digital transformation, or SaaS environments (you do not need to be technical, but you need to be comfortable in technical conversations) - Experience with US-based clients is a strong plus THIS ROLE WILL NOT BE A FIT IF You are looking for a "chill" 40-hours job environment, this job is INTENSE and you will be pushed to your limits on a daily basis You prefer to maintain relationships rather than drive outcomes from them You need someone else to handle the hard conversations You are looking for a structured, predictable workload with linear growth and clear process You get uncomfortable when clients push back hard You’re not interested in getting an in-depth understanding of the technicals You are looking for volume: this is high-value, high-complexity, high-ownership work, not a numbers game LOCATION AND SCHEDULE Fully Remote, with quarterly in-person meetups in locations all over the globe chosen by popular vote of team members, because we are committed to maintaining our strong core culture which we view as foundational to our success Flexible schedule, but availability needed for client meetings Mon to Fri, US hours (afternoon to evening Eastern European Time) OUR MISSION The legal industry is broken: outdated, overpriced, and structurally rigged against innovation and access. Today, 92% of low-income households cannot afford legal help, and meaningful reform is blocked by laws that prohibit non-lawyers from owning or operating law firms. Our mission is to change that. By equipping law firms with cutting-edge tech and world-class operations, we will push the industry 10 years forward, delivering faster, better, and more affordable legal services at scale. SWANS CORE VALUES: CARE Value alignment is non-negotiable. Because of the close collaboration with the founding team and the direct impact on clients, it is essential that you genuinely connect with and embody our commitment to our core values: Candor: We say what we mean, even when it's uncomfortable. Honest communication is the only foundation for real trust, and the most caring thing you can do for a colleague or client is tell them the truth. Agency: A Swans-person doesn't wait to be told what to do. They identify what matters, make a call, and move. Operating with minimal direction and maximum accountability is not optional here. Relentlessness: We are tenacious in execution and restless in ambition. We do not coast when it gets hard, and we do not stop at good enough when better is achievable. Excellence: We hold a high standard: not perfectionism, but genuine excellence. We know the difference between polish that matters and polish that is just procrastination. Care is the thread running through all of it. Every decision, every piece of work, every conversation: care should be present. It is what separates someone who executes from someone who builds. Our standards are high. Historically, less than 0.05% of candidates possess the rare combination of executive presence, client ownership instincts, and cultural alignment we require.