Starlink Business Operations Manager (Europe Growth)

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. **STARLINK BUSINESS OPERATIONS MANAGER (EUROPE GROWTH)** The Business Operations Manager role serves as the in-region business operations, data analytics & trading performance manager. The primary focus of this role will be supporting with market specific trading insights, demand planning, performance analysis & operational insights, tracking our market level KPIs across Europe to help inform growth opportunities & decision making. **RESPONSIBILITIES:** - Query internal databases and systems, build recurring and ad-hoc reports, and perform analysis to investigate business issues and identify growth or operational opportunities - Primary local counterpart to our US based Business Operations lead for Europe, supporting with market level inputs across trading demand, retail operations & growth opportunity analysis - Support affiliate performance analysis end-to-end, including launching new programs, troubleshooting tracking or attribution issues, investigating payment discrepancies, and driving resolution with the relevant teams - Work as part of the Consumer Growth Europe Team supporting with ad hoc forecasting, business casing and operational data investigations for both retail & online channels - Inform key business decisions at a market-by-market level using data analysis, data discovery, and forecast modelling to identify future risks and opportunities - Maintain lightweight controls and reporting across affiliates, payments, rebates, service orders, and other critical Europe processes, improving visibility and reducing resolution time **BASIC QUALIFICATIONS:** - Bachelor’s degree in engineering, business, mathematics, or economics - 4+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship - 3+ years of professional experience in Excel or programming **PREFERRED SKILLS AND EXPERIENCE:** - Strong analytical background and hands-on experience with SQL, data queries, large datasets, and operational analysis - Strong problem-solving skills and ability to investigate ambiguous issues from data through root cause and resolution - Experience creating demand or trading performance forecasting outputs within a fast-paced working environment - Experience in Business Operations, Strategy & Operations, Analytics, Product Operations, or similar roles - Experience working with payments, incentives, affiliate programs, retail operations, or distributor economics - Highly execution-oriented, with strong follow-through and ability to coordinate multiple stakeholders without formal authority - Strong communication skills and ability to translate business questions into data analysis and concrete actions - Comfortable operating across multiple functions and countries in a fast-moving environment - Experience supporting international or Latin American markets from a US-based organization - Familiarity with consumer technology, connectivity, e-commerce, or retail businesses **ADDITIONAL REQUIREMENTS:** - Must be available to work extended hours and weekends as needed - Willingness to travel to customer sites, other SpaceX locations, and events as needed SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.