State Helpdesk Officer - Kano

# State Helpdesk Officer - Kano > International Institute of Tropical Agriculture(IITA) · Kano, Nigeria · — · Posted 2026-09-11 **Workplace:** on_site **Department:** NRS ## Description The International Institute of Tropical Agriculture seeks suitable Nigerian nationals for the position below at the Institute’s Headquarters in Kano. **Position: State Helpdesk Officer** **Contract: 2-year renewable contract** **Location: Kano** **Closing Date: 21 September 2026** **DUTIES** · Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner. · Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship). · Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program's complaints and feedback mechanism and safeguarding procedures. · Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth. · Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes. · Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO. · Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events. · Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information. · Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO. · Uphold IITA's safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community. · Perform other related duties as assigned by the supervisor ## Requirements **QUALIFICATION** Bachelor's degree or equivalent qualification in Social Sciences, Communications, Development Studies, Agriculture or a related field with a minimum of 2 years of experience in customer service, community engagement, front desk operations or a similar public-facing role, preferably within an NGO or development program is required. **COMPETENCIES** The ideal candidate must have: · Excellent interpersonal, listening and communication skills, with fluency in the local language(s) of the state/district and English (or French/Krio as applicable in Liberia/Sierra Leone). · Good working knowledge of the local community, culture and context, including sensitivity to the needs of young women, persons with disabilities and displaced persons. · Basic computer literacy (Microsoft Office) for recording and reporting enquiries. · Patience, discretion and a strong customer-service orientation, with the ability to handle sensitive or difficult conversations professionally. · Willingness to travel locally within the state/district, including to Youth Agribusiness Parks and community locations. · Excellent customer service and interpersonal skills. · Strong verbal and written communication skills. · Ability to communicate effectively with diverse stakeholders. · Strong organizational and record-keeping skills. · Ability to manage multiple tasks and work under pressure. · Good problem solving and conflict resolution skills. · High level of integrity, confidentiality, and professionalism. · Proficiency in Microsoft Office applications and digital communication tools ## Benefits **REMUNERATION** We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment. **METHOD OF APPLICATION** Interested applicants should complete the online application attaching detailed cover letter and curriculum vitae saved with their names in Microsoft word format to IITA website: [](https://apply.workable.com/iita/#jobs) no later than Two Weeks from the date of this publication. _**IITA is an equal opportunity employer and is committed to building a diverse workforce, particularly welcoming applications from women. While all applications will be acknowledged, please note that only shortlisted candidates will be contacted.**_ ## Apply [Apply at International Institute of Tropical Agriculture(IITA)](https://apply.workable.com/iita/j/33472E67DE/apply) --- Powered by [Workable](https://www.workable.com)