Station Manager, Kuala Lumpur

Job description

Job Description YOUR ROLE AS A: AirAsia Berhad is seeking a dynamic and competent Station Manager – Kuala Lumpur to be part of the best airline team in the sky! The overall purpose of the role is to ensure the effective and efficient management of station operations in Kuala Lumpur. The position is accountable for on-time departures, baggage handling, excess baggage collection, and travel document compliance. The Station Manager is also responsible for maintaining the highest level of safety, security, and service standards for ground operations at the station. If you’re ready to lead from the frontlines and keep the spirit of AirAsia flying high in Kuala Lumpur, Malaysia — we want to hear from you. WHAT YOU’LL CHAMPION: Ensure optimum payload, safe, efficient, and on-time departures. Oversee passenger, baggage, and cargo handling in line with company procedures. Monitor Ground Handler performance to meet AirAsia service standards. Ensure full compliance with company accounting procedures at the station. Maintain strong working relationships with local government and regulatory bodies. Provide leadership and support to station personnel, ensuring operational manuals are updated and accessible. Manage and be accountable for any monetary transactions at the station. Coordinate with agencies to enhance performance and profitability. Recommend and implement process improvements to boost efficiency and reduce costs. Submit daily and monthly reports to Headquarters on time. Make operational decisions within authorized scope, escalating when necessary. Strive for zero defects in ground handling services. Ensure on-time performance through effective coordination with Ground Handlers and CIQ authorities. Represent AirAsia in airport-related meetings and official functions. Liaise with CIQ, police, civil aviation, and other security authorities as required. Verify and approve invoices related to station operations before submission to Finance. Respond to guest complaints with prompt and appropriate remedial action. Ensure station expenditures remain within budget. Ensure station operations comply with regulatory safety, security, crisis, and emergency standards. Compile and maintain all required reports, statistics, and budgets for the station. Oversee revisions and updates of station manuals and compliance with audit requirements. Maintain authority to make decisions related to low-risk safety and security events and escalate higher-risk issues as needed. Ensure ground operations are conducted in accordance with applicable regulations and AirAsia Berhad standards. WHO YOU ARE: Diploma or Degree in any discipline or equivalent extensive experience in airport operations. Minimum 5 years of experience in team leadership within airline ground operations, preferably as a Station Manager. Excellent interpersonal, communication, and stakeholder management skills. Proven ability to build and manage relationships with airport authorities and regulators. Skilled in managing a diverse, shift-based workforce. Proficient in: Government regulations (customs, immigration, CIQ matters). Company policies and SOPs. Dangerous goods handling. Aircraft loading procedures. Flight security and incident reporting. Safety and ground operations protocols. WHERE YOU’LL GO: Dispatcher to captain, ramp agent to data analyst, brand executive to CEO – these are some Dare To Dream stories of our Allstars. At AirAsia Berhad, we believe that talent has no limits. We provide opportunities for growth, development, and cross-functional career progression for those who dare to dream big. WHAT YOU’LL ENJOY: Physical Wellbeing Medical and insurance benefits Maternity benefits Flexible work arrangements Emotional Wellbeing Paid time off Wellness programmes Financial Wellbeing Career growth and development opportunities Learning and upskilling programmes Allstars Specials Free flights Unlimited discounted flights Partner discounts Culture A unique Allstar culture like no other