STM Team Lead

Job description

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services. ONLY POLAND BASED - Employment Contract As the Security Technology Management Team Lead, you will provide leadership and technical expertise to a team of analysts and engineers. This is a responsible position as you will have to be involved in your daily operations as well as engaging in and leading various projects. You will act as a critical point of contact for managing and responding to a variety of issues reported by clients and internally, ensuring compliance with service level agreements (SLAs), and continuously improving security processes. Your leadership will be instrumental in achieving customer satisfaction and the overall success of our managed services. In addition to mentoring and leading your team, you will play a key role in coordinating across various teams within an organization. Key Responsibilities • Team Leadership: Lead and mentor a team of analysts and engineers, interact with peer leads and • managers across regions, provide guidance and technical expertise to ensure efficient device management process. • Manager support: Serve as primary operational contact with client and management in the absence of the direct manager. Assist in shift planning and coordinating work within the team. • Demonstrated network knowledge: Understand how network security, performance, and troubleshooting work. • Configuration and Management: Configure, manage, and upgrade firewalls and other technologies under STM team. • Vulnerability management: Track current vulnerabilities affecting managed devices and coordinate remediation. • Process Improvement: Actively search areas for improvements and report proposed solutions to management. • Customer Engagement: Demonstrate leadership in all aspects of customer service, respond to customer needs and inquiries in a polite, positive, and professional manner. • Mentorship: Act as a mentor and escalation point for analysts and engineers within STM, develop training plans to elevate their performance. • Project Involvement: When required assist with external and internal meetings representing the STM department. • Collaboration: Collaborate with internal engineering teams to facilitate the implementation of new features and functions. • Security Awareness: Understand the cyber security concepts and latest trends. • Culture of Growth: Foster a culture of growth and development within the teams, actively recognizing and rewarding team members for exceptional contributions. Skills & Knowledge Requirements: The ideal candidate should have skills and knowledge in some of the following areas: • Project and Queue Management • SOC Operations/Management • Various Firewall Technologies • Unix/Linux and Windows system administration • Information security best practices and network security architecture • Trustwave security products • TCP/IP networking • Vulnerability management for managed devices • Log collection and analysis tools • English: Demonstrated Fluency Desired Experience: • 5 or more years of information security or networking experience. • Previous operational experience as an analyst, engineer, or team lead. • Excellent customer service skills. • Strong analytical thinking and problem-solving skills. • Strong oral and written communication skills. • Self-managed and team-oriented, with the ability to coach and teach. • Responsive, collaborative, and highly motivated. • Leadership and management experience. Preferred: • Bachelor's/Master's Degree in Information Technology or a similar area of study. • At least 5 of experience in Information Security or Networking. • Certification in a security-related industry, vendor, or professional certification Education: • A high school diploma or equivalent is required; a college or university degree is a plus. What We Offer: • Contract of employment • Sport card/ co-financing of vacation • Life insurance • Medical insurance • Lunch card • Annual bonus • Employee assistance program (EAP) • The employee pension scheme (PPE) This role is open to candidates legally authorized to work in Poland. At LevelBlue, we support flexible work and bring people together in person for key moments based on role, team, and business needs. LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law. To all agencies: Please do not contact LevelBlue outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission. #LI-KD1