Stock Associate

Job description

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding for high performance. Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales. We are invested in your professional growth – you’ll have access to free executive coaching on-demand. RESPONSIBILITIES Be Buddy/Team Player • Model behavior that reflects the company’s core values • Appropriately manage conflict and take ownership for your part in the team dynamic • Contribute to a positive atmosphere that is fun, professional, productive and team oriented Support the Customer Experience • Accurately process all POS transactions and assist when necessary with operational activities • Assist with telephone answering using proper telephone etiquette • Ensure a high level of customer service through extensive product knowledge and product ownership • Run product to the floor, ship product to customers, and conduct transfers per TRB directives on occasions when support is necessary • Have a proper understanding of the radio communication tools used in the store • Partner with GM and AGM to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs Represent the Brand • Contribute to maintaining all brand and operating standards to support brand consistency • Assist in maintaining store presentation standards Support the Business & Deliver Results • Take ownership for maintaining a high standard of back of house and offsite storage organization • Communicate inbound merchandise with team and prepare new arrivals for sales floor/visual displays • Meet deadlines – IMRDs, damages, transfers, charge sends, etc. Operational Excellence • Ensure accurate processing of all incoming and outgoing shipments and receipts • Prepare shipments and ensure accuracy of documentation of all outgoing parcels • Properly print tickets in WebIM • Audit weekly inventory reports for accuracy • Assist with store maintenance needs and supply ordering • Maintain Operations Binders and ensure they are accurately updated • Protect our assets by adhering to all loss prevention policies & procedures How We Work Together Adaptable – We change before we have to Entrepreneurial – We own it Collaborative – There’s no “I” in Tory Client & Brand Focused – We put ourselves in Tory’s shoes Live the Values – We show up for each other Functional Expertise – We’re constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.