Stoke Patrol Event Volunteer - Winter 26/27

Job description

Volunteer Seasonal Position Title: Event Volunteer: Stoke Patrol Team *This is an unpaid volunteer position. Business Unit: Events Position Reports to: Events & Partnerships Manager, Events Coordinator Location: Crystal Mountain, WA RESORT OVERVIEW, CULTURE AND VISION Crystal Mountain is the Pacific Northwest’s premier destination for skiers, snowboarders, and summer adventurers . We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands . A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty . We are here to shape the future of mountain adventure. We Embrace Empowerment We Honor Authenticity We Cultivate Collaboration We Prioritize Purpose JOB SUMMARY Event Volunteers for the Stoke Patrol Team will assist in the execution and logistical needs and events which uphold the Crystal brand and values. This role plays an important part in bringing Crystal Mountain’s brand to life by embodying its personality and identity ; authentic, confident, inclusive, playful, adventurous, skilled, human, and honest at our live guest facing events. JOB QUALIFICATIONS: • Highly detail-oriented and able to multi-task • Handle guest questions and set expectations • Professional communication skills are mandatory • The position requires a mature, dependable, flexible, team-oriented person who is able to stay calm under pressure • Must be available for varied shifts and days of the week JOB DUTIES AND RESPONSIBILITIES: • Participate in the production of One (1) summer event at Crystal Mountain (June – September) • Participate in the production of events and/or activations at Crystal Mountain minimum of eight (8) days per winter season throughout the 2 6/27 winter season (November - May) • All Stoke Patrollers are required to volunteer at the annual Winter Stoke Block Party on 11/7/2026. • Promote Crystal Mountain events and activities throughout the community, including social channels Follow us on Facebook, Instagram and Twitter • Tag @crystalmountain (and #crystalmountain) on all posts + stories, Location tag Crystal Mountain Resort on posts and stories PERFORMANCE CRITERIA: • Respond to guest inquiries in a professional and timely manner and manage guest expectations . • General understanding of resort operation hours, venues, services and events or where to direct guests for more information for guest services purposes . • Willingness to learn and share feedback and other information with team and management . • Always uphold company and departmental policy . Demonstrate support for company mission and values . • Willingness and ability to be part of and contribute to a successful team . • A ble to work under stressful conditions without creating tension among fellow employees, vendors, and supervisors . • Ability to communicate in a pleasant and efficient manner . • Ability to present company policy in a diplomatic way . • Possesses and utilizes good verbal communication skills and phone etiquette • Willing to accept new and varied responsibilities PHYSICAL DEMANDS AND WORKING CONDITIONS • This position may be required to work evenings, weekends and holidays. • Able to lift, carry, or otherwise move and position a minimum of 50 pounds on occasion • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. OTHER DUTIES AS ASSIGNED This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Crystal Mountain, the responsibilities of this position may change as may the dates associated with many of the tasks. Crystal Mountain is An Equal Opportunity Employer