Store Advisor, Tyson's Corner

Job description

### **In Short** As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation. Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement. ### **Your Mission** - Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans - Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience - Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed - Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards - Support daily operational tasks such as restocking shelves, updating displays, and managing product flow - Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence - **The Team Spirit:** Foster a collaborative and positive team environment. - **The Positive Spirit:** Demonstrate a strong commitment to providing exceptional customer service. - **The Explorer Spirit:** Embrace new ideas and initiatives to drive store success. - **The Athlete Spirit:** Uphold high standards of integrity and professionalism in all actions. ### **Your Story** - You have 1+ years of relevant experience in retail or in a customer service-related field - You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions - You possess organizational skills and attention to detail - Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences - Ability to work weekends, evenings and holidays as needed ### **Your Team** *Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.*