Store and Spa Manager

Job description

**Diversity matters** We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! **Who we are** You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. **The role** As a Store and Spa Manager, you'll have the autonomy to develop your people, grow your business, and connect with your customer base - and we're here to help you to achieve this. You'll be responsible for your shop's finances, supporting sales, and providing outstanding customer experiences to all those who visit our stores. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. You'll create and execute your own “top box” goals for the store and team, and ensure that all decisions you make ultimately contribute towards achieving these. You are responsible for constantly reviewing and assessing the progress towards these goals. The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you. People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic - if you’ve got the drive to push yourself and try different things, you will have our support. Want to see where a career at Lush could take you? Head over [here](https://weare.lush.com/lush-life/our-company/we-are-retail/) to explore real stories of growth and development across the business. **Key information** Contract hours: 32-40 hours Interview dates: 16th - 17th October TBC **Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.**