Store Leader, Operations, Regent Street, London

Job description

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards through technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious individuals can do the best work of their careers. Store Leaders play a key role in delivering an elevated retail experience while driving operational excellence and commercial performance. In flagship environments such as Regent Street, Store Leaders partner closely with the Store Director to translate broader retail strategy into strong in-store execution. This role requires a balance of strategic thinking, operational discipline, and people leadership to ensure the store performs at the highest level while delivering an exceptional customer experience. **Strategic Leadership** In a flagship environment, Store Leaders operate with the mindset of a Store Director within a smaller footprint. They support the development and execution of store strategies aligned with broader retail priorities, ensuring the store performs at a global SKIMS standard. **Team Leadership & Escalation Ownership** Store Leaders provide direct leadership to Assistant Store Leaders and Team Members and serve as the first point of escalation for operational, customer, and team-related matters. They model exceptional service behaviors while fostering a culture of accountability, purpose, and belonging. **Building High-Performing, Inclusive Teams** Store Leaders support the development of diverse, high-performing teams through inclusive leadership, coaching, and clear expectations that empower team members to grow and succeed. **Operational Excellence & Compliance** Store Leaders maintain accountability for operational excellence across the store. They ensure company policies, safety standards, and loss prevention protocols are upheld while protecting company assets in a high-volume environment. **Cross-Functional Partnership** Strong communication and stakeholder management are essential. Store Leaders partner closely with Retail Operations, Visual Merchandising, Allocation, and People & Culture to ensure store execution aligns with business priorities and brand standards. **Operations Store Leader** The Operations Store Leader owns the operational infrastructure of the store, ensuring processes support a high-volume retail environment. This role drives performance through operational planning and execution across inventory accuracy, product flow, replenishment, and shrink control. Through strong operational leadership, this role ensures product availability, stock accuracy, and efficiency that support both customer experience and store profitability.