Position: Store ManagerLocation: Toronto, ON, CanadaWhizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.Key Responsibilities:P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency."RequirementsMinimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.Proven leadership and team development skills.Strong business acumen with the ability to analyze performance metrics and implement strategic plans.Excellent communication, problem-solving, and organizational skills.Understanding of e-bike mechanics or related technical experience (preferred).Experience with ERP/CRM systems and reporting tools (preferred).
Position: Store Manager
Location: Toronto, ON, Canada
Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.
Key Responsibilities:
P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.
Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.
Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.
Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.
Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency."
Requirements
- Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
- Proven leadership and team development skills.
- Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
- Excellent communication, problem-solving, and organizational skills.
- Understanding of e-bike mechanics or related technical experience (preferred).
- Experience with ERP/CRM systems and reporting tools (preferred).
Whizz is a long-range e-bikes subscription-based service intended to offer monthly rental and maintenance of last-mile vehicles with the key focus on delivery drivers and delivery businesses.We strive to help delivery drivers and businesses achieve higher earnings by providing them with more than simply a vehicle for the best value.
Whizz is a long-range e-bikes subscription-based service intended to offer monthly rental and maintenance of last-mile vehicles with the key focus on delivery drivers and delivery businesses.
We strive to help delivery drivers and businesses achieve higher earnings by providing them with more than simply a vehicle for the best value.
