Store Manager

Job description

**Overview** The role of the Store Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They *drive personal sales and overall store performance* by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the store’s sales goals. They live our values and represent the brand in their behaviours. **Role and Responsibilities** - Create a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors - Ensure execution and lead the sales leadership team to ensure associates are coached and developed to the Company selling behaviors - Manage and resolve customer relations issues - Own execution of recruiting, hiring, and onboarding process to ensure the store is fully staffed to Company guidelines - Own talent management lifecycle of direct reports, including assessment, training, retention, career development, succession planning and recognition - Lead and delegate, as appropriate, the execution of all company initiatives - Plan and facilitate leadership meetings and ensure consistent communication to all positions - Promote and create a positive work environment, and effectively resolve associate relations issues - Own the physical inventory process and the development and implementation of store strategy to reduce shrink - Ensure standard operating procedures are followed, including damages, transfers and other compliance related items - Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies - Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities - Create weekly schedules, manage store payroll budget and other controllable expenses - Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide - Manage, reinforce and is accountability to all activities related to providing a safe working environment - Ensure that housekeeping and maintenance of store is executed properly - Lead with professionalism and behaviors guided by the Company values **Key Success Criteria** - Minimum 3-5 years of retail Management experience, clothing preferred - Ability to foster an environment of exceptional customer service and optimize the Company selling model - Ability to effectively delegate, follow up and communicate with all levels of the organization - Ability to assess talent, coach, develop and manage performance - Business acumen with strong strategic and analytical skills - Schedule flexibility to include evenings, weekends and non-business hours - Ability to manage complex and competing priorities through time management and organizational skills - A professional demeanor that reinforces brand and company standards