Store Manager (Madrid)

Job description

Tus tareas YOUR MISSION AS STORE MANAGER You’ll be the strategic leader of our store, with the mission to maximize sales, build customer loyalty, and lead your team with empathy and purpose. We’re looking for a dynamic, charming, and results-driven person who thrives in fast-paced environments and radiates the Flabelus spirit. YOUR RESPONSIBILITIES Sales & Customer Experience Design and execute sales strategies aligned with monthly targets. Create meaningful customer relationships through personalized and warm service. Monitor and analyze KPIs: daily sales, average basket size, conversion rate, etc. Team Leadership Train, inspire, and motivate the team to reach and exceed goals. Organize shifts, manage team schedules, vacations, and daily planning. Foster a positive, collaborative, and inspiring work environment. Store Operations Oversee stock replenishments and warehouse organization. Manage returns and exchanges via Shopify and follow up on online orders. Ensure proper documentation of damages, gifting actions, and customer incidents. Guarantee adherence to internal processes and visual merchandising standards. Strategy & Collaboration Work closely with the retail marketing team to implement in-store campaigns. Share insights and contribute ideas to improve store operations and customer engagement. Tu perfil WHO YOU ARE At least 3 years of experience as Store Manager or Assistant Manager in premium fashion brands. Passionate about fashion, storytelling, and trends. Strong skills in sales, leadership, and communication. Highly organized, analytical, proactive, and goal-oriented. Comfortable working with digital tools (Shopify, Google Drive, etc.). Intermediate to high level of spoken English. Bonus points: Experience in luxury brands THE “FLABELUS PERSON” IS… Positive and solution-driven Inspired by fashion, literature, and creativity Committed to sustainability and conscious consumerism A team player who leads with empathy and care Communicates clearly and openly Motivated by challenges and strives for excellence