Store Manager - Omotesando Flagship Store

Job description

ABOUT POLÈNE Founded in 2016, Polène is a French leather goods house known for its timeless creations, combining exceptional craftsmanship with an organic design language inspired by nature. As Polène continues to grow internationally, we are strengthening our organization and investing in top talent across all functions. Supported by 800 artisans in our workshops in Ubrique, Spain, we continue to elevate the value and distinctiveness of our leather goods and jewelry collections. WITHIN OUR RETAIL TEAMS Polène boutiques bring the brand universe to life and welcome a demanding local and international clientele. Located in one of Tokyo’s most premium retail environments, the Omotesando boutique requires a strong sales-focused and operationally minded leader, capable of maintaining high service standards while supporting smooth day-to-day execution. STORE MANAGER REPORTING TO: Area Manager DIRECT REPORT: Assistant Store Manager, Stock Manager MAIN MISSION Reporting to the Area Manager, you drive the commercial strategy and profitability of your profit center. Responsible for achieving ambitious targets, you closely analyze your key performance indicators (KPIs) to implement agile and innovative action plans. As an ambassador of Polène’s vision, you give meaning to HQ directives for your teams. As an inspiring leader, you unite and develop talent by cultivating a culture of performance, self-surpassing, and unwavering solidarity. YOUR KEY RESPONSIBILITIES 1. Commercial Development & Performance Management ● Define targeted quantitative and qualitative objectives and ensure their achievement. ● Analyze daily performance indicators as well as results by product category. ● Implement action plans to reach sales targets. ● Provide qualitative feedback and actionable insights and act as a strategic liaison between the store and HQ. ● Ensure a seamless, transparent, and motivating flow of information, maintaining a solution-oriented approach to drive team engagement. 2. Leadership & Team Development ● Motivate, coach, and challenge the team daily to maintain a high level of skill. ● Identify, attract, and recruit talent in collaboration with the Retail management, HRBP and Talent Acquisition teams. ● Maintain a positive environment and be the guarantor of team cohesion, encouraging mutual support and a united stance. 3. Brand Ambassador & Customer Experience ● Promote the brand culture internally and externally in line with Polène's values. ● Oversee the clienteling approach and build an influence network to develop client loyalty. ● Ensure that the store atmosphere, Visual Merchandising, and team appearance comply with Polène’s standards. 4. Operational Management & Processes ● In close collaboration with the HRBP and the Area Manager, take responsibility for disciplinary matters. Ensure compliance with internal regulations, manage corrective actions when necessary, and oversee legal procedures with rigor and fairness. ● Ensure that all processes set up by legal, safety, and HR, are thoroughly respected. ● Optimize schedule management to match the business flow while respecting the budget and regulations. ● Oversee stock and inventories in collaboration with the Stock Team to ensure alignment with sales potential. ● Guarantee the quality of Polène’s image by proactively managing store maintenance needs. Soft Skills: Embody authority with empathy and vision. Emotional & Situational Intelligence: ● Ability to give meaning to HQ decisions, even during times of tension, to maintain team engagement. ● Combines clear, impactful communication with a decisive approach to problem-solving in fast-paced environments ● Inspiring leadership to cultivate unwavering solidarity and a positive environment. ● Embodies Polène’s values in all professional interactions.