Store Manager, Redwood City

Job description

**WHY WORK AT JOE & THE JUICE** JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: - Positive Attitude - Inclusion - Social Ties - Growth For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. From your first day, you’ll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. **ABOUT JOE & THE JUICE** Our vision is to become the first truly global people-centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. To achieve this, we strive to create a culture based on our company virtues and operational excellence within our four company focus areas: Ensuring *Operational Requirements*are upheld, a high degree of *Employee Engagement*, leading to delivering great *Guest Experiences,* and hereby ensuring a strong *Financial Performance*. Our unique company culture is the backbone of our company’s success, which relies on our employees to adhere to and promote our company virtues: *Positive Attitude*, *Inclusion*, *Social Ties*, and *Growth.* **JOB SUMMARY** As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation. You will adhere to market-specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members ensuring efficient workflows, great guest experiences, and high-quality products. Your overall success in this position depends on the degree to which you are able to lead, develop, and retain a highly engaged team, where all operational conceptual in-store requirements are followed in order to deliver best-in-class guest experiences turning regular customers into beloved returning guests. Ultimately you are accountable for meeting the cost budget, reaching the store’s sales targets, and EBITDA through existing and new company initiatives. **KEY RESPONSIBILITIES** **Virtue-Based Leadership** - Lead, inspire, and develop team members in alignment with company virtues and operational principles - Act as a role model of company values and foster a positive, high-performance culture - Ensure clear communication of expectations and accountability across the team **Recruitment & Talent Development** - Own the recruitment interviewing, hiring, pre-boarding, and onboarding of team members - Ensure optimal team positioning to meet operational needs - Build and maintain a strong future talent pipeline **Employee Engagement & Development** - Develop and motivate team members through structured development plans and continuous feedback - Facilitate in-store training sessions and regular team meetings - Monitor and drive employee engagement initiatives to meet or exceed benchmark engagement scores **Guest Experience** - Champion a guest-first mindset across all store operations - Build strong relationships within the local community in alignment with brand behavior principles - Drive guest loyalty and satisfaction through consistent service excellence **Operational Excellence & Compliance** - Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards - Ensure compliance with brand standards and local regulatory requirements - Uphold the highest operational ratings and performance standards **Shift Planning & Workforce Management** - Develop optimal shift plans considering seasonality, local events, and store traffic patterns - Ensure efficient workflows aligned with company standards and budget - Ensure working hours comply with contractual obligations, union agreements, and local labor laws **Stock & Inventory Management** - Take full ownership of inventory management, including stock counting and ordering - Optimize inventory levels to minimize waste and meet defined monthly waste targets **Performance & Financial Management** - Drive sales growth and overall store performance - Optimize store EBITDA and achieve defined KPI target - Monitor financial performance and implement corrective actions where necessary **Qualifications** - Minimum 3 years of leadership experience in a comparable retail, hospitality, or service-driven environment, with a proven track record of delivering operational and financial results - Demonstrated experience leading and developing teams, with the ability to drive performance, accountability, and engagement - Strong interpersonal and communication skills, with the ability to build trust, resolve conflicts, and foster a collaborative team culture - Passion for people leadership, with a genuine commitment to coaching, mentoring, and developing team members to reach their full potential **THE JUICE – Overview of your benefits and perks** - Experience our brand firsthand with exclusive discounts and special offers available only to employees - Access competitive medical, dental, and vision insurance plans designed to support your overall well-being - Invest in your future with our 401(k) program - Recharge and reset with paid vacation, sick leave, and holidays so you can bring your best self to work - Grow your career with structured leadership training, educational support, and development programs designed to help you reach your full potential - Compensation- $90,000-$100,000 plus bonuses Joe & the Juice is proud to be an equal opportunity employer. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants — no matter your race, gender, age, religion, sexual orientation, or background. [NOTICE OF NON-DISCRIMINATION POLICY](https://tinyurl.com/joejuicenotice) **ABOUT JOE & THE JUICE** JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade-off between taste and health. We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products toward the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.