Store Manager | Valley Fair

Job description

**Purpose and Objective** AMIRI is looking for a Store Manager for its upcoming retail location in Valley Fair! This key store leadership role will be responsible for supporting retail business objectives by achieving, maintaining, and driving the following: - Sales Responsibilities - Retail Operations - Personnel Management - Detail-Oriented in-Store Operations The Store Manager will be a strong and charismatic leader who thrives building relationships with both internal and external parties. This role will serve as a strong ambassador of the AMIRI brand and values, including compassionate leadership, strong business acumen, and enthusiastic ambition. Our ideal candidate knows that quality customer service and a commitment to teamwork should never suffer, no matter how busy the location may be! ### Sales Responsibilities: - Motivate team to achieve all sales targets set by the Company, build a strong client base, and develop sales plans. - Partner with HQ Retail to analyze and interpret sales figures and CRM activity to develop employee and store goal targets. - Develop and execute strategies for generating sales to meet goal targets. - Oversee in-store promotional displays and customer events, liaising with Visual Merchandising and Brand where necessary. - Maintain awareness of local & luxury market trends and monitor local competition activity. - Build relationships with local and VIP clients; work closely with HQ Retail to coordinate events & activations. - Routinely demonstrate exemplary customer service, escalating issues to leadership team when appropriate. - Thoroughly train team in line with AMIRI’s customer service best practices – from greeting customers, to closing sales, to handling challenging client issues in line with Company standards. - In coordination with the Corporate team, complete VM directives as required in a timely manner. - Stay up to date with local, industry, and luxury trends – addressing with internal teams. ### Retail Operations: - Efficiently oversee the day-to-day operations of the store, minimizing costs and risks. - Partner with HQ Retail to train team on loss prevention best practices. - Complete regular Health, Safety, and Compliance audits for the HR/Facilities team. - Partner with neighbors, property management, and landlords to ensure building/facilities are kept in prime condition. Train team on common workplace injury prevention, specific to the store location. - Maintain store in exceptionally clean, organized, and presentable condition. Create policies and systems to ensure team is aware of the expectations for cleanliness, health, and safety. ### Personnel Management: - Motivate, guide, encourage, and support all store team members. - Address basic/common personnel issues at the store level; completing required documentation for HR and following the rules, guidelines, and principles of AMIRI performance management. - Lead the recruitment process in coordination with HR – from sourcing throughout new hire onboarding. - Partner with Merchandising and Sales teams to complete regular product and/or product knowledge with each new collection with all staff. - Partner with HR to complete and administer 90-Day reviews, annual reviews, and employee development plans in line with Company values and benchmarks. - Regularly update the team on business performance, Company initiatives, and other relevant updates. - Train team members on all required/essential duties of each position. - Create and publish schedules in line with local guidelines and regulations. ### Desired Experience & Talent: - 3-5 years of progressively responsible luxury retail management, directly supervising a non-exempt employee population. - Strong familiarity with the AMIRI brand, aesthetic, and narrative. - Experience working locally. - Strong familiarity with local and federal labor laws. - Strong systems proficiency, including Microsoft Excel, Teams, and general CRM and POS. - Physically able to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs. - Additional language skills a plus.