Store Operations Manager (GM)

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (General Manager) in the Dallas market. We are seeking hospitality-focused leaders who are passionate about building great teams, delivering exceptional guest experiences, and driving business results. This is an exciting opportunity to join a fun, entrepreneurial, and rapidly growing company that offers comprehensive training, strong mentorship, professional development, and clear advancement opportunities. If you're looking for a leadership role with achievable sales goals, career growth potential, and the chance to make a meaningful impact, we'd love to connect with you. Check out some of our content vids to learn more! **[Who We Are!](https://protect-us.mimecast.com/s/UabLC31GOGs7gzYysQZDrb?domain=insomniacookies.egnyte.com)** **[Insomnia Cookies Timeline](https://protect-us.mimecast.com/s/qEfdC1wDQDSnANwPhpeUiX?domain=insomniacookies.egnyte.com)** **[Core Values](https://protect-us.mimecast.com/s/HOPtC2kEOEFK2zoBu2dWsB?domain=insomniacookies.egnyte.com)** **Comp & Sweet Position Perks:** · a competitive base + monthly bonus compensation package. · a $50.00 per month cellphone data plan stipend. · excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans. · 401K with contribution match. · 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave. · Enrollment in our *Cookie College* learning/training platform. · free cookies, awesome swag and so much more! **Job Duties & Position Focus:** · Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers. · Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team. · Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members. · Manage and audit inventory to maintain proper controls. · Create and execute fun, local marketing drops. · Create and drive in-store recognition programs/contests. **What we seek:** · 3+ years of management/leadership experience in a restaurant or retail establishment · Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun) · Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business · An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests · A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System · Familiarity with using commercial convection ovens - a plus