Store Supervisor

Job description

Who We Are: Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders. Job Posting: YOUR MISSION • Lead by example and create focus, pace and positive energy throughout each assigned shift. • Help the team connect strong customer service with commercial results and consistent standards. • Build confidence through practical coaching, product knowledge and clear communication. • Be a trusted contact for customers and colleagues, knowing when to act and when to involve management. WHAT YOU WILL OWN • Coordinate daily activities, allocate responsibilities and keep colleagues aligned to trading priorities. • Help the team provide confident fit, fabric and styling advice. • Encourage conversion, complementary selling and achievement of individual and team targets. • Run engaging briefings covering goals, promotions, product stories and operational updates. • Provide in-the-moment coaching, recognition and constructive feedback to Sales Assistants. • Handle customer questions, returns and service concerns professionally. • Support authorized opening, closing, till and cash-handling procedures accurately. • Maintain product availability through replenishment and stockroom organization. • Support deliveries, stock counts, transfers and inventory routines. • Key holder responsibilities. • Keep visual merchandising, fitting rooms and housekeeping aligned with brand standards. • Reinforce health and safety, security, loss-prevention and company procedures. • Share customer, product and trading observations with the management team. WHAT YOU BRING • Previous retail experience, ideally in fashion, lifestyle or a service-led environment. • Experience guiding colleagues or readiness for a first step into leadership. • Clear communication and the ability to organize a busy sales floor. • A genuine interest in customers, styling, product and the Wrangler brand. • Commercial awareness and motivation to contribute to KPI performance. • Positive energy, reliability and confidence taking ownership. • Flexibility to work varied shifts, including weekends and peak periods. • Fluent English, any other language is a plus. HOW YOU WORK Lead by example: Demonstrate the service, pace and standards expected. Calm coordination: Keep people informed and reprioritize when plans change. Confident coaching: Give useful guidance that colleagues can apply immediately. Team spirit: Contribute without ego and help create a respectful workplace. WHY WRANGLER? • Join a globally recognized denim brand with authentic heritage dating back to 1947. • Join a dynamic Wrangler team where Retail is at the heart of our European growth. • Employee discount on Wrangler & Helly Hansen products. • Practical training, coaching and career development opportunities. • An inclusive, collaborative culture where individuality and ideas are valued. • Opportunities to grow within a global retail organization. Why Kontoor Brands? At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.