Store Team Leader - Retail Operations - Dedham MA

Job description

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive. A once in a lifetime opportunity to be part of our New Flagship Store Grand Reopening and launch your Ultimate Career Adventure! This one application opens the door to opportunities across our Flagship , Home , and Hunt/Fish store , as well as our Events teams, and the Davis Warehouse – (Merchandising Pick Up). Join a team built on passion and purpose as we celebrate our core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe & Healthy Living—all while helping shape an unforgettable customer experience from day one. Apply Now and Be Part of Our Exciting Journey – We Can’t Wait to Meet You! Join Our Team and Enjoy Amazing Benefits! Flexible schedules: Available minimum 3 days a week; available Saturday or Sunday and through our grand opening in September Shift Length: 6–8 hours Dayside Hours between: 4:00 AM – 6:00 PM Evening Hours between: 12:00 PM – 12:00 AM Pay: Base Pay: $16.10/hour Overnight Rate: $20.00/hour Premium Pay: Additional $1.00/hour for shifts worked between 6:00 PM – 6:00 AM Fun perks & Generous discount: Take advantage of exciting benefits and save on products you love. Including free access to our state of the art gym and our legendary Employee Store. Paid training: Get paid while you learn and grow in your role. Areas we are currently hiring: Hunting, Fishing, Events, Home Store, Front of House Sales, Back of House Operations. Position Purpose: As a L.L. Bean Guide, you'll be the heartbeat of our brand-new Flagship store, delivering world-class service with a smile. You'll be the face of the L.L.Bean brand, engaging customers, keeping our store in tip-top shape, and fostering a spirit of teamwork. Your role will be ever-changing and exciting, working in multiple areas, and adapting to the needs of the day while showcasing your product knowledge, processing skills and/or service expertise. Get ready to make every customer feel like a part of our outdoor-loving family! Flagship Store Front of House Positions (sales floor, registers) : (As early as June 28th) Use PCs, Point Of Sale, answering outside phone calls, and mobile devices to provide seamless, fast omni-channel service. Actively approach and assist multiple customers, providing personal and genuine service interactions. Drive excitement around L.L.Bean sponsored programs, including Outdoor Discovery Program and the L.L.Bean Mastercard program. Ensure a well-organized store, uphold visual and merchandising standards, and support store operations processes. Flagship Store Back Of House Positions (operations, replenishment): (As early as June 28th) Use PCs, Point Of Sale, answer incoming phone calls, and mobile devices to provide seamless, fast omni-channel service. Able to perform basic and repetitive functions alone with ability to learn new systems. Strong attention to detail and accuracy Comfortable working in a fast-paced, physically demanding environment Ensure a well-organized store, uphold visual and merchandising standards, and support store operations processes. Approach and assist multiple customers, providing personal and genuine service interactions. 3rd Shift Position: (As early as June 28th) Use PCs, Point Of Sale, and mobile devices to provide seamless, fast omni-channel service. Strong attention to detail and accuracy. Approach and assist multiple customers, providing personal and genuine service interactions. Comfortable working in a fast-paced, physically demanding environment. Ensure a well-organized store, uphold visual and merchandising standards, and support store operations processes. Comfortable doing repetitive tasks alone or with a team. Drive excitement around L.L.Bean sponsored programs, including Outdoor Discovery Program and the L.L.Bean Mastercard program. Events: (As early as June 28th) Required to stand, walk during shift; talk or hear, both in person and by headset; Occasionally ascend or descend ladders, stairs, ramps Repetitive motions that may include the wrists, hands and/or fingers; occasionally required to stoop, kneel, bend, crouch and consistently move and lift objects up to 40 pounds (utilizing a team lift as needed) Passion for providing world-class customer service. Friendly and outgoing communication style. Proficiency with computer systems and the ability to learn new technologies. Adaptability and openness to change. Availability to work varied hours, including nights, weekends, and holidays. Genuine passion for the outdoors and participation in outdoor activities. Ability to work collaboratively with a diverse team and customer base. Personalized Services (As early as June 28th) Completing multiple services including: Monogramming, engraving, alterations, embossing, light repairs Comfortable working in a fast-paced, dynamic environment doing repetitive tasks alone or with a team Strong attention to detail and accuracy Use of PCs, Point of Sale, answering and making outside phone calls, providing personal and genuine service interaction Drive excitement around L.L.Bean sponsored programs, including Outdoor Discovery Program and the L.L.Bean Mastercard Program Approach and assist multiple customers providing world class service Home Store: (Late July/August start dates) Utilize PCs, Point of Sale systems, and mobile devices to deliver fast, accurate, and seamless omni-channel service to customers. Demonstrate strong attention to detail and accuracy in all transactions and operational tasks. Engage, assist, and build rapport with multiple customers at once, delivering a personalized and professional service experience. Support sales in key categories—including bedding and furniture—by providing knowledgeable guidance, recommending solutions, and contributing to overall department sales goals. Adapt to working across multiple areas within a single shift, ensuring coverage, smooth operations, and consistent customer support throughout the store. Maintain a clean, organized, and visually appealing sales floor while upholding company merchandising and presentation standards. Thrive in a fast-paced, physically demanding environment requiring frequent walking, standing, lifting, and multitasking. Hunting Department: (Hiring Now) Knowledge, experience, and passion for various hunting pursuits (upland, waterfowl, big game, small game, etc). Familiarity with sporting firearms. Experience in archery preferred. Ability to multitask and /or change tasks frequently. Comfortable working in a fast-paced environment. Fishing Department: (Hiring Now) Knowledge, experience, and passion for fishing (both fly and spin). Understanding of fishing tackle and techniques. Familiarity with Maine fresh and saltwater gamefish species. Experience in paddlesports or boating. Ability to stand entire shift. Ability to multitask and /or change tasks frequently. Comfortable working in a fast-paced environment. Retail Merchandise Pickup Center – Working in a warehouse environment to support the Retail Campus Stores Strong attention to detail and accuracy Able to perform basic and repetitive computer functions alone with the ability to learn new computer systems Ability to multitask and/or change tasks frequently Able to answer internal phone calls from the campus retail stores Ability to load furniture and other large, bulky items into customer vehicles Deliver world class customer service during customer pickups Able to unload truck deliveries and sort into the warehouse Physical demands – Stand/Walk entire shift (approx. 3 - 6 miles) / Bend, lift, grab, reach over shoulder and squat / Climb ladders and stairs / Pallet Jack handling / PoHi 5 required, lifting 50lbs. to a height of 54” overhead / Load into a vehicle / Pulling inventory, assembling product, loading pallets for store delivery / Manual dexterity to apply price tags D iscover a Team Culture That Values: Work hard, play hard, live well: Balance your career with outdoor adventures. Strong Core Values: Family ownership, rich history, and a commitment to diversity, equality, inclusion, and sustainability. Supportive Environment: Enjoy a positive, inclusive work atmosphere where teamwork and personal growth are encouraged. Skills and Qualifications: Proficiency with computer systems and the ability to learn new technologies. Availability to work varied hours, including nights, weekends, and holidays Ability to understand, speak, and read English Hunting and Fishing areas require expertise in associated areas Passion for providing world-class customer service. Friendly and outgoing communication style. Adaptability and openness to change. Genuine passion for the outdoors and participation in outdoor activities. Ability to work collaboratively with a diverse team and customer base. Key Responsibilities: Leverage Technology: Use PCs, Point Of Sale, and mobile devices to provide seamless, fast omni-channel service. Engage Customers: Approach and assist multiple customers, providing personal and genuine service interactions. Drive Sales: Convert every customer interaction into a sales opportunity, driving brand loyalty through exceptional service. Build Relationships: Establish connections with customers, share expertise, and demonstrate a passion for learning and sharing product knowledge. Advocate for Customers: Listen actively to understand customer needs and solve problems efficiently at the first point of contact. Promote Initiatives: Drive excitement around L.L.Bean sponsored programs, including Outdoor Discovery Program and the L.L.Bean Mastercard program. Maintain Standards: Ensure a well-organized store, uphold visual and merchandising standards, and support store operations processes. Collaborate: Work as part of a team to achieve results, create a positive work environment, and adapt to changing business needs. Health and Safety: Contribute to a safe and healthy workplace by following all safety policies and procedures. Physical Demands: Required to stand, walk during shift; talk or hear, both in person and by radio headset; Occasionally ascend or descend ladders, stairs, ramps Able to walk/stand for 6-8 hour shift Repetitive motions that may include the wrists, hands and/or fingers; occasionally required to stoop, kneel, bend, crouch and lift up to 20 pounds may Occasionally move and lift objects up to 40 pounds (utilizing a team lift as needed) If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.