Story Land - Happy Hauntings Security Screener

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. At Story Land, our Security Screeners play a crucial role in maintaining a safe and enjoyable environment for both guests and employees. The ideal candidate will possess a keen eye for detail, strong problem-solving skills, and the ability to remain calm under pressure. Responsibilities include processing guests through our metal detectors and conducting bag checks to prevent the entry of any illegal or unauthorized items into the park. If you are vigilant, dedicated, and ready to contribute to a secure and welcoming atmosphere, we encourage you to apply now! We are currently looking for a: Story Land - Happy Hauntings Security Screener Roles & Responsibilities: Job Duties & Responsibilities: Operate metal detectors and conduct thorough bag checks to ensure no unauthorized items enter the park Maintain a courteous and professional demeanor while interacting with guests during the screening process Monitor and report any suspicious activity or security breaches to the appropriate authorities Assist in emergency situations by following established protocols and providing clear instructions to guests and staff Address and resolve any guest concerns or issues related to security in a calm and efficient manner Collaborate with other security team members to ensure a coordinated and effective response to incidents Maintain accurate records of incidents, security checks, and any items confiscated during the screening process Prepare detailed reports as required by park management Work closely with other security personnel and other park team members to ensure a safe and enjoyable environment for all guests Participate in regular training sessions to stay current on security protocols and procedures Provide excellent customer service by assisting guests with directions, information, and any other needs they may have Uphold the park's standards of hospitality and ensure a positive experience for all visitors All other duties assigned by leadership Education and Experience: High School diploma, GED, or equivalent College degree in Criminal Justice or related discipline desired; Equivalent work experience will be considered 1+ year of previous security or related experience highly desired Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. Requirements: Must be at least 18 years of age to comply with New Hampshire Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays Must have reliable transportation to and from your scheduled shift Must possess a valid driver’s license and a good driving record Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner Ability to comprehend and carry out verbal and written instructions Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices Ability to professionally and calmly deal with stressful and/or tense situations Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations Physical Requirements: Ability to stand, walk, and remain on feet for majority of the workday Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders Ability to walk, stand, or run on uphill, downhill, or uneven surfaces. Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more Must have good visual acuity, night vision, and peripheral vision. Ability to see details of objects that are more than a few feet away Working Conditions: This role is predominantly based in an outdoor park setting with some exposure to indoor environments Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions Subject to a variety of stressful emergency situations involving people or property Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host , you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! Team member benefits: Perks & Benefits: Flexible schedule Ability to cross-train and learn unique skills across various departments Free admission to Story Land and Living Shores parks on your days off Invitations to exclusive company-sponsored host events throughout the season We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land . Apply today! Do not miss the chance to spark your career now!